CRM Systems Specialist- IL- Information Technology Services

The CRM Systems Specialist supports the university’s recruiting and admissions, student success, and institutional advancement efforts through day-to-day administration and maintenance of the CRM system. This role works closely with senior CRM staff and campus partners to assist with building and updating forms, queries, communications, and reports within Technolutions Slate.

Essential Duties and Responsibilities

• Assist in the day-to-day administration of the Technolutions Slate CRM system to support stable performance and security.
• Support configuration updates in Slate, including assisting with user accounts, permissions, roles, and basic system settings.
• Monitor system performance and help troubleshoot routine issues, escalating more complex problems as needed.
• Conduct routine data checks and assist with system audits to help maintain data accuracy and integrity.
• Provide frontline support to end users by responding to questions, resolving basic technical issues, and reinforcing established best practices.
• Assist in developing and updating training materials and documentation; support delivery of training sessions for faculty and staff.
• Support data imports, exports, and integrations between Slate and other university systems (e.g., SIS, financial systems) following established processes.
• Build and maintain standard queries, reports, and dashboards to support enrollment management, student success, and advancement initiatives.
• Partner with departments to gather reporting requirements and deliver accurate, timely data under supervision.
• Identify opportunities for process improvement and recommend enhancements to senior CRM staff.
• Stay informed about updates and new features in Technolutions Slate and assist with testing and implementation efforts as appropriate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must be able to work in a constant state of alertness and safe manner and have regular, predictable in-person attendance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                  

Bachelor’s degree required, preferably in computer science, computer engineering, software engineering or a related information technology field from an accredited institution. Must have 3-5 years of experience in CRM systems, with a strong preference for experience with Technolutions Slate. Experience in a higher education environment, particularly in admissions, student success, and institutional advancement is highly desirable.          

The individual must have the following skills:

• Working knowledge of Technolutions Slate or a similar CRM platform, with the ability to learn system configuration and administrative functions.
• Foundational understanding of data management principles, including data accuracy, basic integrations, and standard reporting practices.
• Strong analytical and problem-solving skills, with careful attention to detail and a willingness to seek guidance when needed.
• Ability to collaborate effectively with cross-functional teams and communicate technical information clearly to non-technical users.
• Good organizational and time-management skills, with the ability to prioritize tasks and support multiple initiatives simultaneously.
• Demonstrated commitment to continuous learning, professional growth, and development of technical expertise in CRM systems and higher education technology.

Computer Skills                                              

Prior experience with CRM platforms required, preferably Slate Technolutions.  Familiarity with SQL, HTML, CSS, and JavaScript is a plus.  Familiarity with Python and Linux for automation and scripting is a plus. Computer proficiency in MS Office (Word, Excel, Outlook).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk, stoop, kneel, crouch, crawl, or push or pull equipment. The employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift and /or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.