Full time
Midwestern University
Glendale, AZ, USA
Summary
The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic.
Essential Duties and Responsibilities
Greet and direct patients and visitors
Perform registration/check-in process, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures
Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, insurance coding and outstanding balances/collections according to patient’s insurance benefits
Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires
Reschedule and cancel appointments and communicate as needed...