Full time
Midwestern University
Downers Grove, IL, USA
The CRM Systems Specialist supports the university’s recruiting and admissions, student success, and institutional advancement efforts through day-to-day administration and maintenance of the CRM system. This role works closely with senior CRM staff and campus partners to assist with building and updating forms, queries, communications, and reports within Technolutions Slate.
Essential Duties and Responsibilities
Assist in the day-to-day administration of the Technolutions Slate CRM system to support stable performance and security.
Support configuration updates in Slate, including assisting with user accounts, permissions, roles, and basic system settings.
Monitor system performance and help troubleshoot routine issues, escalating more complex problems as needed.
Conduct routine data checks and assist with system audits to help maintain data accuracy and integrity.
Provide frontline support to end users by responding to questions, resolving basic technical issues,...