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Position Summary: The Telecommunications Technology Support Specialist is responsible for maintaining the voice, data, and telecommunications systems at Midwestern University. This role involves the proactive installation, maintenance, and monitoring of essential equipment and services that support the university’s telecommunications infrastructure. Key duties include providing support for the Microsoft Teams phone system, contact center operations, and emergency communication devices. This position reports to the Manager of Telecom Systems and may require occasional evening or weekend work. Essential Responsibilities and Responsibilities: Provide customer support for the Microsoft Teams phone system, Genesys contact center at our AZ campus and clinics, and all telecommunications hardware and software. Monitor accessibility and performance of the telecommunications system and troubleshoots and resolves problems. Perform new installations or replace outdated or...