Lead Maintenance Technician- Savanna Landing

JOB TITLE: Lead Maintenance Technician

JOB NUMBER FLSA Status: Non-Exempt

DEPARTMENT DIVISION: Vesta Realty LLC

GROUP: Residential Property Management 

REPORTS TO: Maintenance Supervisor

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

The Lead Maintenance Technician is responsible for performing advanced maintenance and repair tasks while serving as a senior technical resource for the maintenance team. This position supports the Maintenance Supervisor and Maintenance Supervisor Assistant by assisting with daily workflow coordination, providing guidance to Maintenance Technicians, and ensuring work orders and unit turns are completed efficiently and to quality standards.

The Lead Maintenance Technician does not carry full supervisory responsibility but plays an important leadership role in supporting maintenance operations and resident service.

DUTIES AND RESPONSIBILITIES 

• Respond promptly to work orders and maintenance requests, prioritizing urgent repairs.
• Perform advanced routine maintenance and repair tasks, including plumbing, electrical, HVAC, appliance repairs, and general carpentry.
• Serve as a technical resource to Maintenance Technicians by offering support, instruction, and troubleshooting assistance.
• Assist with coordinating daily maintenance activities and ensuring assigned tasks are completed accurately and on schedule.
• Support unit turnovers by helping ensure apartments are move-in ready within expected timelines.
• Conduct property inspections and report maintenance concerns or safety hazards to the Maintenance Supervisor or Maintenance Supervisor Assistant.
• Perform regular property walks to ensure all areas are clean and free from debris, including parking lots, pathways, stairwells, recreation areas, and dumpster zones.
• Remove litter, pet waste, and cigarette butts from the grounds.
• Maintain cleanliness of key areas, such as the management office, pool area, mailrooms, laundry facilities, and pathways to model units.
• Assist in maintaining clean and operational pools, fountains, and amenity areas.
• Help ensure preventative maintenance tasks are completed according to schedule.
• Maintain tools, equipment, and work areas in a clean, safe, and organized manner.
• Support inventory management by notifying leadership of supply or parts needs.
• Assist with training new Maintenance Technicians on procedures, safety protocols, and service expectations.
• Follow safety protocols, OSHA guidelines, and company policies in all tasks.
• Deliver professional and courteous customer service when interacting with residents and staff.
• Familiarize yourself with the location of power, water, and gas shutoffs, clean-out traps, fire extinguishers, and hydrants.
• Conduct regular inspections of the property, including buildings, grounds, plumbing, electrical systems, and equipment.

EDUCATIONAL REQUIREMENTS 

• High school diploma or equivalent required; additional education/training is a bonus.
• Previous experience in the property management industry preferred.
• Mechanical experience and aptitude in electrical, HVAC, plumbing, and appliance repair at a supervisory level.
• EPA certification, preferred.
• CPO certification, preferred.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and moving throughout various property areas, including outdoor spaces and uneven surfaces.
• Ability to maintain equilibrium to prevent falling from high places or when walking, standing or crouching. 
• Ability to climb stairs, scaffolds, ramps, poles, and ladders, often while carrying tools or equipment.
• Ability to kneel, crouch, and crawl in confined spaces to perform repairs or inspections.
• Frequent use of hands for handling tools, equipment, and small objects.
• Frequent reaching by extending hand(s) or arm(s) in any direction. 
• Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands. Fingers are involved only to the extent that they are an extension of the hands, such as to turn a switch or replace a light bulb.
• Ability to operate standard maintenance tools and equipment safely, including power tools.
• Adequate vision for inspecting property conditions, identifying hazards, and reading small print or diagrams (corrective lenses acceptable).
• Ability to hear and communicate effectively with team members, tenants, and supervisors in potentially noisy environments.
• Ability to correctly and safely lift, carry, push, and pull items weighing up to 50 pounds regularly and up to 100 pounds occasionally. This may include furniture, appliances, and heavy machinery.
• Exposure to various weather conditions, including heat, cold, and rain, while working outdoors.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
• Proficiency in property management software.
• Proficiency in software applications such as Microsoft Office and Gsuite.
• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
• Communication Skills: Strong verbal and written communication, with the ability to convey expectations clearly, provide constructive feedback, and interact professionally and respectfully with team members, stakeholders, and clients.
• Leadership & Team Development: Proven ability to lead, motivate, and develop teams, fostering a positive and collaborative work environment.
• Organizational & Strategic Planning: Ability to prioritize tasks, manage time effectively, and drive long-term planning and goal execution while maintaining attention to detail.
• Analytical & Problem-Solving: Demonstrates sound decision-making, critical thinking, and the ability to resolve complex issues efficiently.
• Adaptability: Flexible in adjusting to changing priorities, managing stressful environments, and navigating ambiguity.
• Multi-Tasking: Capable of managing multiple projects and responsibilities with efficiency and accuracy.
• Technical Proficiency: Proficient in basic mathematical, computer, and software skills, with the ability to learn new systems and tools quickly.
• Collaboration & Independence: Able to balance working autonomously with fostering teamwork across departments or teams.
• Professionalism & Confidentiality: Upholds confidentiality, models professional conduct, and maintains a high level of integrity.
• Customer & Stakeholder Focus: Demonstrates exceptional customer service skills and maintains strong relationships with internal and external stakeholders.
• Decision-Making & Accountability: Confident in making timely, data-driven decisions and taking accountability for outcomes.
• Change Management: Ability to lead teams through organizational changes, ensuring smooth transitions and maintaining productivity.
• Strong negotiation skills for vendor bids and project repairs.
• Ability to read and interpret blueprints and specifications.
• Willingness to be on-call, carry a cell phone, and adjust work schedules as necessary to meet business needs and operational demands.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.