1 voice analyst ii jobs found

Overview The Voice Analyst supports the health system's telecommunications across the entire health system and performs Advanced Access Center support functions. The Analyst is also heavily involved in the continued migration of over 50 phone systems. This position requires Avaya experience. Responsibilities The Voice Analyst II supports the health system’s Avaya infrastructure environment across the entire enterprise. The Voice Analyst II analyzes situational work flow and processes to implement, support, organize, modify, or otherwise maintain the health system’s telephony systems as they relate to end user devices. This includes installation of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment. Assists in the analysis and partnering of resources in the development, engineering, and implementation of solutions, and helping to deploy and...