3 service desk analyst jobs found

Overview Do you love technology and providing excellent customer service? Service Desk tends to be a launching pad for other exciting opportunities in IT at Tower Health. In this position, you would gain familiarity with a wide variety of hundreds of technologies used across the health system. The shift is 9am-6pm and includes weekend and holiday rotation. Working remotely is possible after being trained. Responsibilities The Service Desk Analyst is the first point of contact for Tower Health in providing front-line diagnosis and support for all Information Technology problems and/or requests for service by phone and email. The Analyst acts as the key contact for onsite and remote users for terminal and production problems and inquiries and must have the ability to handle and triage first level support calls. The Service Desk Analyst has more experience in an IT Service Desk, provides guidance to more junior members of the team, and...

Overview Tower Health Urgent Care is the largest provider of urgent care services in the greater Philadelphia area, with locations across Chester, Montgomery, Bucks and Berks Counties, as well as one in Delaware. Each of our Urgent Care facilities is open 365 days a year and offers patients access to advanced, comprehensive care from 9 a.m. to 9.pm. Each location also offers on-site access to lab and imaging studies. You must be willing to float to all locations including Consohocken, Oaks, Lansdale, Plymouth Meeting, Villanova and Wynnefield if need be. This is a requirement to the position along with every other weekend. Services Provided Orthopedic and Sports Injuries Medical illness Urgent Care Lacerations Occupational Health Physical Exams Why work at a TH Urgent Care? Comprehensive benefits including health, dental, vision, life and disability insurance Retirement savings plan with employer automatic contribution and match...

Responsibilities Responsible for planning, executing and evaluating marketing strategies and tactics for assigned hospital service lines, programs, business units or practices, in order to achieve entity and system business goals and objectives. Develops and implements appropriate CRM campaigns. Manages department CRM data analysis and dashboards to ensure data integrity. Develops and executes annual marketing plans to support the achievement of service line and business unit goals. Represents the interests and commitments of customers in the development of business and marketing plans to successfully launch new programs and services, reposition existing ones and exit nonviable-ones. Executes the most appropriate promotional strategies, demonstrating return on investment of marketing resource expenditures. This includes traditional mass media advertising, digital advertising, social media, content marketing, public relations, direct sales, publications and special...