Cass Information Systems
Columbus, OH, USA
Job Details
Description
The Operations Manager manages the Research and Resolution department which includes both incoming and outgoing mailing operations. The Manager is responsible for administration of personnel and department activities, controlling expenses and ensuring that the processing meets the quality and production standards of the company.
PRINCIPAL FUNCTIONS AND DUTIES:
Manages the Operations area by:
Overseeing the employee absenteeism and tardiness report keeping by the supervisors.
Evaluating the Supervisors’ performance for salary promotions and profit sharing.
Maintaining and reviewing the employee evaluation process and program.
Screening new employees prior to hiring.
Overseeing that proper procedures for disciplining and dismissing employees are executed by the Supervisors.
Maintaining a high level of quality supervision by the department supervisors.
Defining and overseeing new employee training programs.
Controlling...