Help Desk Technician

  • Wyndham Capital Mortgage
  • Charlotte, NC, USA
  • Sep 08, 2020
Full time Finance

Job Description

What You Will Be Doing Capital Mortgage is seeking a Help Desk  Technician! Join a company whose CEO was inducted into The Mortgage Innovator’s Hall of Fame in 2018 for our use of Technology in the industry! Technology is a huge piece of what sets Wyndham Capital apart from its competitors and we are looking for key players to bolster our talented department!

  • Maintains, analyzes, troubleshoots, and repairs computer operating systems, hardware, and computer peripherals.
  • Responds to all level end user support requests and documents resolution via help desk software.
  • Configures and deploys computers for new hires as well as assisting in reconfiguration and desk moves.
  • Supports and maintains user account information including rights, security and systems groups for network, software, and vendor programs.
  • Assist the SVP of Technology with clerical duties to ensure that personnel and assets across the enterprise are well coordinated.
  • Familiar with: standards, concepts, best practices, and procedures within the enterprise.
  • Monitors and enforces corporate data integrity and security policy.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks and works well under general supervision, a certain degree of creativity and latitude is required.
  • Act as a leader and mentor to junior members of team

What We Need

  • All WCM employees must be able to work cooperatively as team members.
  • Networking experience a plus
  • Troubleshooting software issues
  • Must strive to demonstrate WCM values in daily work on a consistent basis: integrity, leadership, productivity, loyalty, quality, pragmatism, reliability, and progress.
  • Must have user support skills, especially interpersonal communication and patience.
  • Handle multiple priorities / tasks at the same time.
  • Must be able to independently plan and balance workload.
  • Ability to solve problems logically and efficiently.
  • Excellent communication / interactions skills.
  • Must maintain thorough documentation and possess excellent attention to detail.
  • Ability and willingness to learn quickly and seek assistance when appropriate.
  • Ability to lift 50 lbs. and work in cramped spaces.

Education and Experience:

  • 3+ years of experience in a computer related capacity.
  • Working support knowledge in Windows 7/8/10 and Server 2008/12/16.
  • Working support knowledge with Microsoft Office, Outlook, Adobe Acrobat, Internet Explorer, Remote Desktop, printing, computer hardware (PC and laptop), and web-based applications.

You are someone who…

  • Strives to provide +1 Service to ensure success, to both internal teams and external clients
  • Has the upmost integrity, period.
  • Is naturally curious - you enjoy seeking out and applying new things in your job
  • Knows how to make smart, informed decisions
  • Has passion for your job and positive energy that is infectious!
  • Cares about your work and performance, and you want to provide impact across the organization
  • At times, can be innovative and not afraid to bring big thinking and ideas to the table
  • Is able to deliver influential communication to others

The Perks

  • Group health coverage (medical, dental, & vision)
  • Paid Time Off
  • Employee Assistance Programs
  • Pre-tax health spending account (HSA)
  • 401(k) plan (with company match)
  • Company provided life insurance
  • Pet Insurance
  • 8 hours of Volunteer Time Off
  • Employee discounts (fitness, phone)
  • Wellness events

About Wyndham Capital:
Wyndham Capital Mortgage’s corporate culture empowers our employees. We strive to facilitate a greater sense of purpose in our jobs and lives. Your involvement will translate directly to continuous improvement in our systems and processes. We also believe in a deeply rooted culture based on caring for our employees in ways that will empower them to care for each other and our customers. Wyndham Capital Mortgage, founded in 2001, is a Direct to Consumer Lender, active in 45+ States and has more than 300 employees in Charlotte, North Carolina.