Cage Shift Supervisor

$30,000 - $35,000 yearly
  • monarchcasino
  • Monarch Casino Black Hawk, Main Street, Black Hawk, CO, USA
  • Oct 02, 2020
Full time Banking Customer Service

Job Description

The cage handles most of the major gaming transactions in the casino.  This position oversees the daily operations of the Cage and supervises the Cage team.  They must ensure the highest level of guest service and guest satisfaction is maintained and that internal and external guests are assisted in a timely manner and with accuracy. 

  • Supervises, trains, coaches and disciplines Cage team.
  • Ensures compliance with Company policy and gaming regulations
  • Assists with resolving guest service and Team Member Issues
  • Ensures the Cage team is well informed regarding casino operations and marketing promotions
  • Processes documentation based on current Company policy and gaming regulations
  • Checks guests for proper identification
  • Maintain a tidy and safe work area
  • Absolute highest level of guest service at all times
  • Accuracy with cash, chip handling and documentation organization
  • Must make decisions based upon current Management directions
  • Knowledgeable of current and upcoming promotions
  • Communicates to other shifts and management
  • Ability to obtain and maintain a Colorado Support Gaming License.
  • Prior supervisory experience required
  • Cash handling experience preferred
  • Basic proficiency with computers and 10-key.
  • Must be able to perform duties for a shift in a standing position.
  • Must be able to walk, sit, squat and reach with hands and arms. 
  • Must be able lift heavy items

 

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.