24/7 Room Manager

$60,000 - $65,000 yearly
  • monarchcasino
  • Black Hawk, CO, USA
  • Jun 29, 2020
Full time Hospitality-Hotel Management

Job Description

  • Operate the restaurant in accordance with Monarch's statement
  • Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.
  • Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation.
  • Implement and insure prompt and courteous service to our guests in compliance with standards set forth by Monarch Casino and Spa, and the Food & Beverage Director.
  • Maintain proper staffing levels through efficient hiring of new Team Members.
  • Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.
  • Prepare work schedules of Team Members and delegate work and station assignments.
  • Prepare Team Member performance evaluations and disciplinary notices.
  • Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests.
  • Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.
  • Greet and communicate with guests in a friendly and courteous manner.
  • Resolve guest complaints and issues.
  • Communicate and interact with food shift supervisors and Team Members.
  • Know, understand, follow, and enforce all company and departmental policies and procedures.
  • Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc.
  • Facilitate all aspects of repairs and maintenance.
  • Keep documentation through proper email systems.
  • Decrease costs through effective scheduling and management of waste.
  • Increase revenue through training and use of financial reports to ensure up-sell of product.
  • Create new ideas and implement these ideas.
  • Readily identify and implement more efficient methods of operation.
  • Perform other duties as assigned.
  • 3 to 5 years high volume restaurant supervision or management preferred.
  • Ability to obtain an Alcohol Awareness Certification.
  • Ability to obtain a Food Safety Certification.
  • Knowledge of beer, wine, and alcohol.
  • Good organizational skills.
  • Good interpersonal communication skills.
  • Knowledge in use of POS systems.
  • Computer knowledge, including Microsoft Excel, Word, Outlook.
  • Professional appearance in dress and manner.

 

Performance Expectations

 

  • Establishes concrete performance standards for both Team Members and room management.
  • Provides adequate structure, direction, and feedback to Team Members and room management.
  • Successfully identifies, analyzes, and solves problems.
  • Works well with guests and staff by maintaining a positive and approachable attitude.
  • Adheres and implements all safety and security policies and procedures.