As a WebPT Member Success Manager, our customers are called “Members” for a reason. They’re part of the WebPT community and they expect more from us as business partners. Not only do you possess exceptional customer management and business consulting skills, you consistently deliver results beyond expectations. WebPT is looking for world-class Member Success Managers who can make a direct connection between a customer’s strategic business goals and how our product suite can contribute to their execution. This involves determining appropriate use cases, helping Members define workflows that let our product to drive key processes, linking the changes in business metrics (KPIs) to an ROI model or Scorecard which ultimately drive major business outcomes for our Members.
As part of the WebPT Member Success Team, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with Onboarding Specialists to drive the initial implementation and any integration points. You’ll educate established Members about new functionalities, best practices and industry developments that increase the value WebPT delivers to their practice. You will develop a deep understanding of Member engagement and the WebPT platform; so as to create and evolve best practices around our technology.
Skills and Qualifications
Abilities and Knowledge
Education and Experience
Additional Aspects of the job
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate.
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.