Analyst, Accounts Payable - Customer Service Help Desk

  • Performance Food Group
  • Englewood, CO, USA
  • Nov 28, 2018
Full time Accounting

Job Description

Performance Food Group's Shared Financial Services has an exciting opportunity to work with and assist our vendors.  The ideal candidate will be responsible for responding to vendor or company field personnel inquiries on the status of invoices either by phone or other electronic mechanisms within a centralized, high-volume customer service environment supporting multiple US locations.  Provide a complete response to the inquiry; resolve more difficult invoice problems.  Escalate issues as appropriate.  Utilize the Enterprise Resources Planning (ERP) applications SAP, Invoice Capture Center and Mercury, as needed.  Functions as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.

Major Functional Responsibilities:

  • Resolve invoicing and payment issues with internal and external constituents.
  • Utilize the centralized ticketing system for all requests and resolution.
  • Ensure proper documentation of issues within ticketing system.
  • Effectively interact with other departments to provide solutions.
  • Promote and demonstrate a commitment to quality and timely processing of assigned tasks.
  • Adhere to department performance metrics as directed by management.
  • Abides by department policies and procedures, including SOX controls.
  • Contributes ERP and operational system enhancements, upgrades, or migrations, including user testing.
  • Escalates any highly important internal or external communication to Department Supervisor/Manager, including critical system or supplier issues.
  • Provide accurate and effective documentation preparation.
  • Assists in training new personnel.

Experience and Education:

Bachelor's degree with 1 to 3 years experience.  Strong analytical and problem solving ability, attention to detail. Proficiency in Microsoft Office.