Case Management-Housing Stabilizer III

$22.48 - $26.68 hourly
  • LA Family Housing
  • North Hollywood, CA, 91605
  • Sep 08, 2020
Full time Nonprofit-Social Services

Job Description

The Housing Stabilizer is responsible for the development and implementation of a housing stabilization plan for formerly homeless individuals who are newly housed. The housing stabilization plan will focus on increasing housing sustainability through a “whatever it takes” approach - non-traditional case management that encourages flexibility and creativity in your work, as well as collaboration with outside resources and partners to limit/remove barriers impeding participants’ access to housing, transportation, income, health, mental health, housing stability, and overall well-being. Housing stabilization support will occur via phone, email, mail, and/or in person. Responsible for building and maintaining relationships with landlords/management firms/property owners, as well as with partner agencies and resource providers in the Coordinated Entry System. Stabilizers are also responsible for learning and staying up to date on the best practices in homeless services (e.g. Housing First Model, Harm Reduction, Motivational Interviewing, etc.).



  • Assess each participant’s acuity using evidence-based assessment tools, and work with participants to create a housing stabilization plan that will maximize housing retention and increase quality of life and community engagement for the individual, couple, or family. Assessments will be conducted face-to-face and in the participant’s home whenever possible
  • Assist participants with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In

Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.). Conduct regular home visits and accompany participants as needed to appointments related to housing stability (e.g. HACLA appointments, DCFS or LAUSD meetings, doctor appointments, court appearances, benefit hearings, etc.)

  • Provide counseling, instruction, and assistance (one-on-one and in group settings, as necessary) to participants/household members in the area of increasing skills of independent living, such as paying bills, household management, child care, personal care, and cooking and nutrition
  • Assist participants in developing and attaining goals related to education, vocational training, employment, and/or other meaningful daily activities that improve overall well-being
  • Provide crisis intervention as needed, if participant/family unit is at imminent risk of returning to homelessness
  • Provide advocacy as needed to help address issues and barriers between landlord and participants; assist with referrals and linkage to eviction prevention and fair housing resources
  • Work to consistently develop and maintain collaborative relationships with partner agencies and service providers within the Individual, Family, and/or Youth Coordinated Entry System, to address participant needs relevant to increasing income, improving daily living skills, and increasing community engagement. Participate in case conferences, tenant meetings, staff meetings, and community meetings as required
  • Keep up-to-date, accurate, well-written/well-documented case notes in relevant databases that correspond to services provided to each participant/family; complete all documentation and paperwork within the mandated timeframes; prepare clear, thorough written assessments and referrals for inclusion in individual case files, and provide supervisor with any and all information requested in the timeframe given; develop, maintain, and regularly update files with all required documents from various funders
  • Attend required trainings; seek out learning opportunities for continued education; stay up to date on the best practices in participant care and ending homelessness; participate in agency’s internship program and provide mentoring/coaching to new team members as needed
  • Drive personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport clients
  • Additional tasks, projects, and responsibilities as assigned by supervisor



  • Demonstrated ability of housing stabilization skills, including targeted case management services, progress toward participants’ individual goals, creative and solution-focused problem-solving, advocacy, and community resource-linkage
  • Knowledge of tenant/landlord law, standard lease agreement adherence, and tenant/landlord relations; ability to act as a liaison between participants and landlords/property owners to resolve issues
  • Ability to network and build relationships; locate and develop housing contacts and resources
  • Ability to perform extensive charting, electronic data entry, and documentation
  • Excellent written and verbal communication skills
  • Ability to work in a team and independently
  • Bilingual: Spanish/English preferred, but not required
  • Knowledge of best practices in homeless services, including Housing First Model, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, Trauma-Informed Care, and Progressive and Assertive Engagement
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post-offer Tuberculosis (TB) clearances
  • Travel is a regular duty for this position and is required 50% of the time
  • Use of a personal vehicle to travel between work sites and other locations may be required
  • Must have and maintain a valid California Driver’s License and insurance in good standing
  • Ability to work a 9/80 work schedule



  • Master’s Degree in Social Work or a related field and one (1) year of social service experience OR a bachelor’s degree in Social Work or a related field and six (6) years of experience in social services



FLSA Status:                      Non-Exempt

Payroll Status:                   Hourly

Work Schedule:                Full-time



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental conditions; Use a personal and/or laptop computer, and copy, postage, and fax machines; Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment.  If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.


Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.


LAFH is committed to providing equal employment opportunities for applicants and employees.


LAFH is in compliance with the Fair Chance Initiative for hiring and will consider qualified applicants with criminal histories