Care Advocate

  • Employer Direct Healthcare
  • 2100 Ross Ave, Suite 550, Dallas, TX 75201
  • Sep 08, 2020
Full time Health Care

Job Description

Job Overview

A Care Advocate is the primary point of contact for members.  The Care Advocate provides a concierge-level experience to members by navigating them through the surgical continuum. Activities include answering questions, education on the surgery process and incentives for participation, helping with provider selection and coordination with physician offices.  Successful Care Advocates always look to go the extra mile for their members when performing critical research and helping them navigate the complexities of surgery.

Responsibilities and Duties

  • Accountable for inbound and outbound phone-based customer service
  • Educate members about the SurgeryPlus program and incentives for use
  • Coordinate appointments and travel for member while assisting with appropriate venue selection
  • Assist with provider selection
  • Follow up, resolve and document issues with routing of inquiries needing further investigation to the appropriate department
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

Qualifications

  • Bachelor’s degree in healthcare administration, social services, public health or related field required
  • Ability to work effectively in a team environment
  • Strong written and verbal communication skills
  • Strong critical thinking and problem-solving skills
  • Ability to effectively organize work activities to meat deadlines