Director of Quality Assurance & Clinical Supervision (LMFT or LCSW)

  • St. Joseph Center
  • 204 Hampton Drive, Venice, CA, USA
  • Sep 08, 2020

Job Description

Job Summary

The Director of Quality Assurance & Clinical Supervision serves as a leader providing oversight over overall agency compliance and staff, as well as intern clinical support and supervision.  The Director of Quality Assurance & Clinical Supervision ensures the delivery of quality care in accordance to the rules and regulations established by contracted agencies as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Director of Quality Assurance & Clinical Supervision’s key areas of responsibility and duties include: 

  • Oversees clinical compliance for the agency.
  • Identifies staff training needs in the areas of compliance with HIPAA regulations.
  • Oversees and participates in auditing process within the Mental Health programs.
  • Helps develop policies, procedures, and systems to assist in the monitoring of program documents, assuring auditable client files.
  • Helps develop quality improvement plan to increase the agency’s clinical documentation.
  • Provides support to Directors and Program Managers regarding audits and site visits.
  • Attends LA County DMH QIC meetings and disseminates essential information relevant to staff throughout the agency.
  • Helps lead monthly QA meetings.
  • Assists with preparation for County and State audits, as well as prepares reports in responses to audits and plans of correction.
  • Provides oversight over clinical care for clients in all agency programs.
  • Manages clinical supervisors who provide clinical hours and clinical supervision to staff and interns.
  • Functions in the role of clinical consultant, assisting all programs with crisis management when necessary.
  • Provide oversight over clinical care for clients in all agency programs.
  • Manages clinical supervision who provide clinical hours and clinical supervision to staff and interns.
  • Functions in the role of clinical consultant, assisting all programs with crisis management when necessary.
  • Provide oversight and direction to the employees in the QA Department in accordance with the organization’s policies and procedures and fosters a spirit of teamwork and collaboration with clinical programs.
  • Available to write holds for clients when necessary – maintain LPS designation.
  • Coordinates and promotes agency-wide training to elevate clinical care and maintain continuity of care.
  • Oversee and manages electronic data (billing) interface with the state and record keeping.
  • In conjunction with Directors, assures the timely collection of client service data tied to contract billing, grant reporting and/or agency evaluation.  As needed, review and implement modifications to data collection systems and design and implement new systems as required.  
  • Provides information and support to the Executive team and Senior  

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

  • Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent administrative and organizational skills. 
  • Must possess strong verbal and written communication skills and the ability to provide quantitative analysis.  

Experience:

  • Licensed Marriage Family Therapist or Licensed Social Worker.
  • Having at least 5 years of work experience in the social work and/or mental health field.
  • Has worked in DMH services and is familiar with DMH paperwork.
  • Experience in Quality Assurance is required.   

Education:

  • Master’s degree from an accredited college or university in social work, human services or a related field. 

Direct Reports:

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills:

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
  • Ability to collect and analyze data. 

Certificates, Licenses and Registrations:

  • Licensed Marriage Family Therapist or Licensed Social Worker
  • Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. 
  • Valid automobile liability insurance.