The Problem Solving Specialist Case Manager for the Coordinated Entry System for Families (CES-SPA 5) works with team members to provide services to homeless families on the Westside of Los Angeles. Problem solving is a short-term housing intervention that seeks to assist participants to maintain their current housing or identify an immediate and safe housing alternative within their own network of family, friends, and social support.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Case Manager’s key areas of responsibility include:
- Act as the first point of contact for the family within the homeless family solutions system.
- Screen all at-risk homeless families referred through LA County 211 and SPA 5 homeless providers utilizing a standard pre-screening triage tool. Based on information gathered, the Problem Solving Specialist will implement the immediate crisis housing plan including diversion to family and friends, placement in a shelter or transitional housing, and/or additional sources of assistance.
- Engage in deliberate (or multiple) thoughtful and individualized conversation(s) that seeks to solve their immediate or near term housing crisis.
- Negotiate when needed with family, friends, and landlords to keep families out of the homeless system.
- Utilize active listening, coaching, motivational interviewing, mediation and conflict resolution with families/friends and/or landlords, connection to mainstream resources, housing search assistance, housing stabilization planning, and family reunification.
- Connect families to supportive services as needed including health, mental health, public entitlements, education and vocational training.
- Serve as an advocate or liaison for family with community organizations.
- Ensure that those households who do not have alternative housing options are quickly connected to existing emergency or crisis housing services to ensure immediate health and safety needs are met.
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.
Knowledge, Skills & Abilities:
- Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent administrative and organizational skills.
- Knowledge of case management principles and intervention techniques specific to homeless populations or other under-served groups.
- Knowledge of housing market/housing programs is desirable.
- Familiarity with issues surrounding mental illness and substance abuse strongly preferred.
- The position requires an ability to work flexible hours including some early mornings and evenings.
- Bi-lingual Spanish/English is highly desirable.
- One year of experience providing homeless services or case management services with homeless and low-income families.
- Bachelor degree from an accredited college or university in social work, human services, psychology, or a related field.
- This position has no direct supervisory responsibilities.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
Certificates, Licenses and Registrations:
- Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Valid automobile liability insurance.