The Coordinated Entry System (CES) is the system in which individuals experiencing homelessness and organizations providing housing resources are linked in a systematic and efficient manner. As the lead agency for Westside Service Planning Area 5 (SPA 5), St. Joseph Center is entrusted to help coordinate the work of our valued partners in our mission to end homelessness in our region and beyond. The CES Regional Outreach Coordinator will help to facilitate inter-agency outreach to our most vulnerable on the streets in our region and link them to supportive services and housing navigation teams. Under the supervision of the Program Manager of CES, the CES Regional Outreach Coordinator is responsible for the following activities:
ESSENTIAL DUTIES & RESPONSIBILITIES
The CES Outreach Coordinator's key areas of responsibility include:
- Work closely with homeless service providers, physical and mental health agencies, Veteran service providers, law enforcement, funders and other stakeholders to better coordinate how we outreach and connect individuals experiencing homelessness in the West LA region to pathways to housing
- Serve as the liaison in underserved areas to community, local government bodies (neighborhood councils, councils of governments, etc.), and nontraditional partners to locate “hot spots,” other areas of need, share resources, opportunities for funding, coordinate work, and combat NIMBYism
- Maintain an up-to-date outreach team inventory for the Westside Region
- Track efforts in underserved areas and make recommendations to SPA-wide multidisciplinary teams of geographic locations to serve and link the team to partners within those areas
- Establish and maintain effective working relationships with relevant partners to establish streamlined referral network linkages to mental health care, health services, other supportive services, and housing navigation teams
- Facilitate CES provider case conferencing meetings for our SPA’s most vulnerable on a monthly basis and share reports and updates at local monthly meetings
- Identify and implement creative outreach strategies for underserved areas of our SPA
- Help educate the community and other providers about outreach best practices
- Provide monthly reporting on Outreach trends, efforts and progress towards meeting goals
- Promote use and access of the Homeless Management Information System throughout the SPA and work closely with the Regional Data Coordinator to track and evaluate system gaps and areas of advocacy
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.
Knowledge, Skills & Abilities:
- Must be highly motivated and a self-starter. Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent administrative and organizational skills.
- Strong level of diplomacy and teamwork with a can-do attitude
- The ability to make decisions independently and in collaboration with staff across your region and external partners
- A bilingual background is a plus.
- The position requires an ability to work flexible hours including some early mornings and evenings.
- Significant experience providing street-based homeless services, preferably on the Westside
- Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First
- Bachelor degree or higher from an accredited college or university in social work, social sciences, public administration, public health, or a related field.
- This position has no direct supervisory responsibilities.
- Computer literacy required. Must be proficient in Internet research, database programs and be willing to learn other applications. Experience with Homeless Management Information Systems highly desirable.
- High proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
Certificates, Licenses and Registrations:
- Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Valid automobile liability insurance.