Service Delivery Coordinator

  • Zayo Group
  • Boulder, CO, USA
  • Sep 08, 2020
Full time

Job Description

Position Description

The Service Delivery Coordinator is the primary liaison between the company’s internal field, engineering teams and an end customer for a particular service installation. The position involves heavy levels of internal and customer-facing communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.

Responsibilities

  • Drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and third party leases.
  • Set departmental objectives and report on progress and project milestones.
  • Handle and resolve customer problems that are escalated for management attention.
  • Produce various reports for project implementation and customer service management.
  • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.
  • Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals.
  • Provide post installation support services, trouble resolution, and new service proposals.

Qualifications

  • Bachelors’ Degree or equivalent experience
  • 2+ years telecom experience preferred
  • Excellent written and verbal communication skills
  • Effective time management skills
  • Ability/willingness to operate in a fast-paced, demanding environment
  • Desire to grow within the company
  • Analytical/critical thinking ability
  • Familiarity with Microsoft Office suite (particularly Excel and Word)
  • Computer acumen

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave