Senior National Account Manager

  • BrightView
  • New Albany, OH, USA
  • Sep 08, 2020
Full time

Job Description

The Senior National Account Manager will be responsible to provide leadership and initiative to ensure service delivery and client expectations are met or exceeded.  This individual will evaluate the performance of Service Level Agreements, quality levels and billing by client.  The Senior National Account Manager will own the client relationship and will serve as the primary point of contact for all assigned clients.  They will serve in the lead role for all client communication and fully leverage our relationships to benefit the client and BrightView.


Job Specifics:

  • Network within national accounts in order to secure all business opportunities.
  • Ensure internal company functions meet client expectations
  • Organize and facilitate regular meetings with internal stakeholders about accounts.
  • Investigate and resolve queries and issues raised by customer
  • Accountable to lead the contract negotiating process with multifaceted constituents and business unit leaders
  • Arrange meetings with all relevant decision makers within the customer
  • Develop and present business reviews with assigned clients
  • Manage all phases of the sales pipeline simultaneously with multiple deals developing at different stages
  • Gather and maintain record of customer/vertical market/industry information and insights
  • Analyze market data and developing annual revenue and market penetration goals
  • Provide timely, accurate and concise information to senior executive management
  • Other duties as assigned


  • Bachelor’s degree and 10+ years of national account management experience
  • Advanced executive leadership characteristics and comfort when influencing CEO’s, CFO’s, COO’s and other senior customer and internal leaders
  • Familiarity with the Challenger Sales philosophy
  • Willingness to travel extensively
  • Quick learner who seeks information and source of information
  • High degree of competence in administering sales information and communication using CRM
  • Strong interpersonal skills and relationship building capability that produce understanding and influencing of customers and internal teams
  • Experience with Miller Heiman Strategic Selling/LAMP or equivalent major pursuit programs and processes
  • Experience with SalesForce or equivalent CRM
  • Comfortable with change and ambiguity, acts as a change agent
  • Demonstration of critical thinking and problem solving
  • Ability to multitask, prioritize and work independently while maintaining strong attention to detail
  • Highly motivated self-starter
  • Possess exceptional written and verbal communication skills
  • Strong computer skills including Word, PowerPoint, Outlook, and expert level proficiency in Excel