Contact Center Service Representative / Phone Banker

$16.30 hourly
  • South Carolina Federal Credit Union
  • North Charleston, SC, USA
  • Sep 08, 2020
Full time Banking Customer Service Finance Telecommunications

Job Description

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals in North Charleston.


Duties include but are not limited to:


  • Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
  • Service task include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related task.
  • Appropriately handle member complaints and resolve problems.
  • Professionally correspond with members and provide superior member service.
  • Meet or exceed established performance goals and operational standards.
  • Engage in relationship building discussions with members to identify financial needs.
  • Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs.
  • Assist members with various online products and services offered.
  • Properly verify members' identification and ensure confidentiality of members' information.
  • Actively participate in training activities, coaching sessions, and meetings.
  • Support and promote teamwork among all areas of the credit union.
  • All other duties and responsibilities as assigned.


Minimum requirements include:


  • A minimum of one year of similar or related experience within a contact/call center or financial service environment.
  • Excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
  • Ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
  • Demonstrated ability to professionally handle member complaints with a successful outcome.
  • Demonstrated ability to identify members' needs and refer products and services.
  • Good problem solving and decision-making skills.
  • Possess interpersonal skills and the ability to work well with others.
  • Strong time management and organizational skills.
  • Basic proficiency in Windows based programs.
  • Intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
  • Possess a High school diploma or equivalent (GED).


NOTE: Relevant military experience is considered for veterans and transitioning service men and women.


Equal Opportunity Employer