The Department of Mathematics and the Program in Applied and Computational Math (PACM) are hiring a shared Departmental Computing Support position. This individual will need expertise in Mac OS X, Windows, and some experience working with Linux (Red Hat). The position will provide technical support to end users within a client/server operation in Windows, Mac OS X, and Linux platforms, printer support, configuring and installing networked hardware and software, and debugging.
The Math Department and PACM are fast-paced environments, requiring the ability to prioritize. The position will be 50% Math and 50% PACM and will report to the Math/PACM Systems Manager.
- Support of desktops and laptops for Mac OS X, Windows, and Linux operating systems; troubleshooting and configuration of laptops and DeSC machines, utilizing KACE, PXE, and other installation methods.
- Provide guidance to faculty and staff on their computing purchases; install and configure all new computer systems (Mac, Windows, and Linux), software, printers, scanners, laptops, and other computing-related devices.
- Ensure systems are kept in required configuration profile, including: back-up, patch maintenance, changes as required by evolution of production environments, updating software and hardware configurations.
- Promote user security, maintain system computer security, backup and restoration of user data.
- Support user-configuration profiles, including back-up, patch maintenance, updates, security, and data restoration.
- Provide A/V support for department/program events.
- Create and administer user accounts and authentication server data.
- Document department/program processes and create checklists to ensure actions are performed in an efficient and consistent manner.
- Working with Systems and Network Administrator, maintain inventory of equipment and consumables (printer toner) and order new equipment and supplies as necessary.
- Attendance at monthly SCAD/DCS meetings and technical training sessions to keep abreast with technology changes at the University is required.
- Manage a technical-support ticket system while being on-call for urgent system issues and support requests.
- Advise and train faculty and staff in evolving technologies.
- Coordinate IT purchases including requisition, budget, and end-user setup and training.
- Bachelor's degree or equivalent related work experience.
- Experience administering Windows, Mac OS X, and Linux workstations.
- Ability to communicate technical information to a non-technical audience.
- Exemplary customer service, attitude and strong initiative.
- Excellent organization, interpersonal, and communication skills.
- Proven ability to manage multiple priorities simultaneously.
- Must be able to lift 50 pounds, twist, bend and work in awkward positions.
- 3+ years’ related experience in an academic environment.
- Administration and web experience using open source technologies.
- Shell and python scripting to automate aspects of systems maintenance.
- Experience with configuration management.
- Experience with Linux/Unix applications.
- Ability to consult with and train Linux users in application and operating system fundamentals.
- Familiarity with scientific computing software, such as Matlab, Mathematica, LaTeX, and other research tools.
- Knowledge of content management systems and web design, such as Drupal CMS.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
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