Service Delivery Coordinator

  • Zayo Group
  • Zayo Group, 18th Street, Denver, CO, USA
  • Dec 19, 2019
Full time

Job Description

Position Description

The Service Delivery Coordinator is the primary liaison between the company’s internal field, engineering teams and an end customer for a particular service installation. The position involves heavy levels of internal and customer-facing communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.

Responsibilities

  • Drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions, and third-party leases.
  • Set departmental objectives and report on progress and project milestones.
  • Handle and resolve customer problems that are escalated for management attention.
  • Produce various reports for project implementation and customer service management.
  • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.
  • Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals.
  • Provide post installation support services, trouble resolution, and new service proposals.