Technical Support Specialist

  • Virsage Solutions, Inc
  • 2569 Park Lane, Suite 100, Lafayette, CO 80026
  • Dec 04, 2018
Full time Information Technology

Job Description

About Virsage and Who we are Hiring

Virsage has been around since 1999. We are constantly adding to our portfolio of product offerings for our customers which means our staff has the opportunity to work with the latest and greatest technologies including Citrix, Meraki, Office 365, and Azure. Our customers depend on us to be responsive and prompt so that we can help them use these technologies to support their business. We build personal relationships with our customers so that we can understand their business needs and address those needs with the cloud services and products that we offer. If you are an IT professional that is motivated to grow and develop professionally and with the desire to be a network engineer at some point in your career, we would like to hear from you.

Virsage Solutions is based in Lafayette, Colorado, and provides Information Technology and Cloud services to businesses around the World. We provide our employees with a positive and challenging environment that allows them to develop their professional skills while providing balance for their personal lives. Our employees benefit from getting exposure to a vast array of IT environments in industries such as health care, manufacturing, hospitality, finance and more.

We are a technical company that is looking for employees that love technology and love helping people. The ideal candidate will thrive in an environment where they have responsibility for:

  • Assisting our customers with technical issues and questions
  • Assisting Senior team members on IT projects
  • Learning new technologies
  • Achieving technical certifications
  • Displaying empathy and genuinely caring for our customers and their needs
  • Doing it all with a positive attitude
  • Business casual attire is expected in the office

Virsage offers the following benefits to the employees:

  • 15 days of PTO per year
  • 401(k) with a corporate 3% contribution after three months of employment
  • Employee health care. Vision and dental are optional.
  • Short/long term disability insurance
  • Friday Lunch & Learns (We provide lunch, you learn a new technology)
  • Monthly team outings (Movies, food/drinks, game night, etc.)

Technical Support Specialist

Daily responsibilities will require supporting both technical and non-technical users; resolving IT needs ranging from desktop support to server and infrastructure management, application troubleshooting, data backups and anti-virus administration. Travel to customer sites will be required occasionally. Excellent customer support skills and positive phone demeanor are critical as well as professional written skills as most of our contact with customers occurs over the phone or via email. Some travel may be required, and off hours/on call hour work will be necessary.

Preferred Education/Experience

  • Bachelor of Science (Engineering, Computer Science, Information Systems)
  • Technical Associates Degree with 2-3 years of experience

Required Skills

  • Microsoft Windows 7/8/10
  • Microsoft Windows Server (2008, 2012)
  • Desktop Support
  • Device Support (printers/scanners/smart phones/tablets)
  • TCP/IP Troubleshooting
  • Network troubleshooting
  • Active Directory
  • System backup and monitoring
  • Customer focused
  • Well organized
  • Able to multi-task
  • Excellent problem-solving skills
  • Team player
  • Great communication skills
  • Ability to prioritize tasks
  • Ability to manage time in order to meet deadlines
  • Handle multiple priorities in a high-paced environment with accuracy and efficiency

Desired Certifications (not required)                                                                           

  • Microsoft                                                
  • A+