To lead a team of specialists and managers to provide data acquisition, analysis, and distribution services to FFS, IMG, and other enterprise clients and stakeholders enhancing investment decisions, and fund oversight. Accountable to ensure team’s services meet FFS, IMG and enterprise expectations. Anticipates client needs and leads initiatives to improve service delivery.
Duties & Responsibilities
Leads and manages staff, creating an engaged and positive team atmosphere. Provides guidance, training and motivation as necessary to develop staff. Hires, evaluates, and counsels personnel. Follows corporate disciplinary procedures per established Vanguard standards, as required. Sets challenging performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures.
Leads a team of specialists and managers to provide data acquisition, analysis, and distribution services to FFS, IMG, and other enterprise clients and stakeholders, enhancing investment decisions and fund oversight. Accountable for meeting the tactical and strategic objectives per assigned data domain and to ensure team’s service meets FFS and IMG's expectations. Contributes to the advancement and provide leadership in support of Vanguard’s global investment data management strategy.
Evaluates team performance through the use of metrics and uses this data to identify, track, and measure improvement initiatives. Obtains client feedback and coaches and develops crew to improve service delivery and the client experience.
Proactively identifies and mitigates external events and regulatory changes that impact team. Anticipates client needs and develops impact and mitigation approaches. Accountable for team’s adherence to Vanguard’s policies.. Leads team in its support of new projects and initiatives. Considers global impact of changes to team and clients and ensures clear communication and smooth implementation. Enables change by setting a vision for the team that aligns with department and enterprise goals. Influences crew to work together to reach vision and aspirational goals
Develops and implements plans to achieve departmental and corporate objectives. Maintains a compliant and high-performing service environment, ensuring service level agreements are met and continuously improved upon. Sets measurable goals and examines ways to raise standards, to increase quality, and to improve overall performance of the unit. Works with management in the planning, development, and execution of short and long-range goals.
Manages stakeholders relationships, while understanding needs to prioritize team action. Fully understands impact of team’s service activities to support resource planning and drives a client-first culture through the development of strategic relationships with leaders and internal clients across FFS, IMG, and Vanguard.
Continues to develop knowledge of financial markets, securities, and global investment data themes to bring an informed perspective to the data management process and help drive strategies. Understands key drivers that impact the team and its clients, utilizing knowledge to identify opportunities that enable the operations to continuously improve.
Participates in special projects and performs other duties as assigned.
Vanguard is not offering visa sponsorship for this position.
You should be aware this will designate you as a Fund Access Person and carries with it certain responsibilities and restrictions. For more information see the following article.
Fund Financial Services has been going through a multi-year transformational effort which resulted in the creation of a Global Investment Data Management organization. This role is to lead a team as part of Investment Product data domain. Key responsibilities include developing the strategy and direction of the analysis and reporting of Vanguard cash flow and assets under management for enterprise use.