Assistant Solution Manager

  • The Benefit Company, Inc.
  • Columbia, SC, USA
  • Sep 08, 2020
Full time Customer Service Human Resources Information Technology Insurance Other

Job Description

Objectives:

The Assistant Solution Manager provides assistance to Solution Managers and our clients. Responsibilities include but are not limited to assisting with the development of set-up guides, implementation guides and benefit guides; putting together enrollment kits and benefit guides; and providing technical support on how to use Benefitfirst to our clients via our Benefits Helpline. Assistant Solution Managers add a layer of efficiency to the new business and renewal process and provide excellent customer service through timely and accurate completion of all job responsibilities.

Major Responsibilities:

- Provide support to Solution Managers
- Display a sense of urgency for monitoring the new business and renewal timelines
- Process new hires in Benefitfirst
- Process EOIs and EOI status updates
- Open and distribute mail
- Process error reports
- Conduct BCBS quarterly audits
- Conduct individual bill audits
- Create election forms from Benefitfirst
- Process life age reductions
- Maintain payroll files
- Audit files
- Perform other duties as assigned

Skills:

- Ability to meet crucial deadlines
- Working knowledge of Word, Excel and PowerPoint
- Ability to prioritize and work effectively on multiple tasks in a fast-paced environment
- Ability to consistently process increasing volumes of accurate transactions
- Strong organization, self-motivation and ability to work independently.
- Ability to interact effectively with others at all levels both within and outside the agency
- High ethical standards and the desire to maintain agency confidentiality
- Strong, cross-functional team player that works within, and in support of, a team environment where exceeding client expectations is a priority
- Demonstrated automation and computer skills in a networked Windows environment

Working Conditions and Physical Requirements:

- Normal office environment
- Prolonged computer work daily
- Some lifting may be required to move equipment, files and supplies

Education and Experience:

- College degree preferred or high school diploma and equivalent work experience in human resources, employee benefits administration, L&H insurance or payroll administration
- Licensed in LAH a plus