Infrastructure Specialist

  • The Benefit Company, Inc.
  • Columbia, SC, USA
  • Sep 08, 2020
Full time Information Technology Insurance Other

Job Description

Objectives:

The Benefit Company is seeking a skilled Infrastructure Specialist to provide first-level
telephone and/or on-site support to The Benefit Company’s user community. This
challenging opportunity will provide the right person with a rewarding opportunity for
problem solving within a highly technical environment.

Major Responsibilities:

- Provide On-site, remote control, phone and email support
- Workstation support including hardware and software installations and troubleshooting
- Assist with the planning and implementation of new installs, moves, adds and changes of laptop, desktop and communication devices as needed
- Maintain hardware and software inventories and documentation
- Troubleshoot Windows 7 and Windows 10 workstation issues
- Troubleshoot MS Office issues
- Prepare audio/visual (projector, laptops, network, sound, etc…) in conference rooms

Skills:

- Experience supporting a variety of desktop systems and applications including Microsoft
Windows and Office products, wireless, VOIP, LAN/WAN, VPN & Internet technology
- Excellent written and verbal communication skills with an emphasis on customer service,
along with strong analytical skills and attention to detail
- Proven experience and/or an ability to interact with users for all levels of technical inquiries
- Ability to effectively prioritize and execute tasks and meet deadlines in a fast-paced
environment
- Demonstrated ability to work effectively both independently and take direction within a
team environment
- Experience with the following is plus:                                                                                                
        Cisco Unified Communications Manager
        VMware vSphere
        Microsoft SQL Server
        Microsoft Exchange      

Working Conditions and Physical Requirements:

- Normal office environment
- The ability to lift and transport objects such as computers, printers, etc. is required

Education and Experience:

- Degree or Certificate from an accredited college in an Information Technology related field
or 1-3 years equivalent work experience