Account Manager

  • Corson
  • Pipersville, PA
  • Sep 08, 2020
Full time

Job Description

Tyndale Company Inc, has an exciting opportunity for an Account Manager. This Account Manager is responsible for providing in house account management to assigned key accounts within designated territories. The primary focus on the Account Manager is to retain customers, promote organic growth of existing accounts, and develop client relationships to ensure long-term satisfaction with Tyndale.

Responsibilities:

  • Provide main-point-of-contact account management to supervisors and decision-makers of all assigned key accounts, focusing on excellent customer service, issue resolution and account retention;
  • Develop and maintain a high level of product knowledge; Stay current with product changes, industry standards;
  • Work closely with National Account Executive and dedicated Account Specialist to cultivate strong team environment, ensure that all accounts have accurate information in our proprietary system, including annual allowance amounts, expiration dates, program maintenance information and pricelists;
  • Travel to customers independently or with National Account Executive to provide customer service, problem resolution, and to offer presentations and demonstrations of our new/existing products and services; Occasionally attend Trade Shows;
  • Manage and perform successful implementation of custom clothing programs and renewal programs for customers;
  • Delegate tasks to Account Specialist to cooperatively perform all program changes, pricelist updates, and employee program updates;
  • Create, develop, execute, and analyze both standard and highly-customized reports to assigned customers, with and without the help of the IT department;
  • Analyze custom reports to offer knowledge of best practices and product expertise with recommendations for program improvements;
  • Build relationships with accounts through providing regular contact and communication to discuss account needs and satisfaction levels and provide thorough problem resolution;
  • Listen to customer needs and identify internal resources necessary to meet those needs. Work with those resources and various internal Tyndale departments to ensure that the invoicing needs, special requests, are met with the effective implementation of case-by-case problem resolution;
  • Follow-up with dissatisfied customers to ensure their issues are resolved to the customer’s satisfaction;
  • Serve as primary manager for program renewals and accounts of < $50,000;
  • Effectively communicate timelines and priorities on all accounts with dedicated Account Specialist and Director, Account Management (as needed);
  • Review all newly completed catalogs and order forms for accuracy before they are distributed to customers;
  • Work closely with dedicated Accounts Receivable Representative to ensure that we have accurate billing addresses and payment methods set up for each account in our proprietary system;
  • Schedule and coordinate fittings with customers and internally with Field Sales Representatives Supervisor;

Qualifications:

  • Minimum 2-years’ experience sales support or customer support roles; previous Account Management experience preferred;
  • Associate’s degree required; Bachelor’s Degree preferred;
  • Strong computer skills- proficient in MS Office, Adobe Acrobat, previous experience with MAS 500 a plus;
  • Advanced user of Microsoft Excel – able to create pivot tables, V and H- lookups, Data sort and Filtering;
  • Ability to understand and explain information of a technical nature;
  • Ability to learn quickly and work independently;
  • Excellent verbal and written communication skills;
  • Excellent problem resolution skills;
  • Strong attention to detail; perform at high level of accuracy and efficiency;
  • Strong interpersonal skills; proven ability to quickly build effective relationships;
  • Excellent time management skills required as you must be on-time for customer meetings 100% of the time;
  • Strong organizational skills;
  • Ability to travel as needed, both nationally and regionally via air and car approximate travel up to 50%;
  • First 6 months – 1 year in position will require heavier travel;
  • Current valid driver’s license required.

Benefits & What you get in return:

  • Competitive Pay Rate & Bonus Opportunity;
  • A Top Workplace Rated Culture, Focused on Work/Life Balance;
  • Employee Clothing Allowance & Product Discount;
  • Comprehensive Employee Focused Benefits: Medical, Dental and Vision insurance; 401K with company match; Paid Holidays, Jury Duty and Bereavement Leave;
  • Generous Paid Time Off Package.

Interested applicants are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E.