Nurisng Informatics Consultant

  • Halo Communications
  • 1 West 4th Street, Cincinnati, OH, USA
  • Dec 04, 2018
Full time Health Care Information Technology Nurse Other

Job Description

We are looking for a Nursing Informatics Consultant with a proven track record of successfully deploying enterprise healthcare software systems. This role needs a talented individual who wants to be part of a flourishing first-class healthcare software company and is passionate about the customer experience. This is a full-time position in Cincinnati, Ohio.

Responsibilities:

  • Maintain and enhance coordination between internal teams, such as Sales, Integration, Customer Care, and Client Success, as it relates to the implementation process.
  •  Work with key customers and partners to successfully establish our software in their environments, with quality assured, and in accordance with the implementation plan.
  • Subject matter expert in the Halo application and configurations; offers that expertise to consult customers on the inclusion of Halo Communications relative to their clinical workflows.
  • Interviews and advises Department Managers and Halo Champions on workflows relevant to Halo Communications; synthesizes those workflows to align with Halo’s Best Practices.
  • Assists with the Halo Champion and Halo Admin Programs.
  • Facilitates Go-Live Readiness Assessments
  • Cultivate positive and professional customer relationships.
  • Ensure all work aligns with company mission and vision.
  • Flexibility and willingness to make a meaningful contribution in other areas of the Halo team, as needed.

Your Deliverables:

  • Manage Clinical Communication Workflow Program: Facilitate the clinical communication walkthroughs with the system’s Halo Champions and Department Managers. Includes: surveys, interviews, synthesizing feedback to contribute to the Education Programs.
  • Customer Management: Always protects the implementation process and best practices. Tactfully guides the customer to follow best practices and is proactive in that guidance.  Moves beyond putting a check in the box, goes above and beyond to execute tasks.
  • Successful customer activation and adoption rates during and after customers’ Go Live.
  • Required Skills:
  • Clinical healthcare experience and knowledge
  • Highly effective written and oral communication and interpersonal skills.
  • Work with diverse groups across all levels of the organization.
  • Solid critical-analytical and problem-solving skills.
  • Strong organizational skills with exceptional attention to detail.
  • Flourishes in a fast-paced, high-pressure, and fluid environment, while maintaining ability to effectively prioritize.
  • Self-motivated and ability to work both independently and within a team environment.
  • Effective training and presentation skills.
  • Willingness to travel 25%-30% of the time

Education / Experience:

  • Bachelor’s degree in Nursing or Nursing related field, RN-BSN
  • 3+ years healthcare experience 
  • 3+ years implementing enterprise software

Must be legally authorized to work in the US without requiring sponsorship.