Business Systems Analyst- Business Services

Summary

The Business Systems Analyst is responsible for the administration, analysis, and continuous improvement of the University’s enterprise business systems including the Jaggaer eProcurement system and the enterprise resource planning system. This position plays a key role in ensuring optimal system performance, promoting user adoption, and leveraging system capabilities to enhance operations. The Analyst partners closely with accounting, payroll, procurement, accounts payable, IT, and other university stakeholders to maintain effective workflows, improve processes, create reports, and ensure system configurations align with institutional goals. This position also supports broader initiatives involving enterprise business systems, data management, and interface operations. This position may be located on either the Glendale, Arizona or Downers Grove, Illinois campus.

The incumbent should have a working understanding of XML-based integrations, automation concepts, and emerging technologies such as generative AI, using them to identify opportunities for improved efficiency and user experience.

Essential Duties and Responsibilities

• Collaborate with key stakeholders (Business Services, IT, and campus departments) to document business requirements, evaluate processes, and recommend configuration or workflow enhancements.
• Serve as a primary application expert and liaison among end users, functional groups, and technical teams to ensure consistent system use and best practices.
• Provide ongoing administration and support for enterprise business systems including implementation activities, testing, upgrades, and new feature rollouts.
• Stay current with upcoming functionality by participating in vendor webinars, user groups, and release briefings; assess potential impact on University operations.
• Develop and deliver end-user training materials and sessions for both new features and ongoing process reinforcement.
• Provide day-to-day support for users’ functional and procedural questions related to processes and integrations.
• Partner with IT and ERP teams to troubleshoot and resolve technical or integration issues in a timely manner.
• Monitor user feedback and coordinate issue resolution to meet project commitments and continuous improvement objectives.
• Maintain user access, approval workflows, and system configurations in alignment with University policies and governance standards.
• Track and report system utilization metrics; identify and implement strategies to increase adoption and efficiency.
• Coordinate with suppliers to onboard vendors into the eProcurement system, maintain accurate catalog content, and ensure compliance with procurement standards.
• Engage in professional development to remain informed about emerging technologies, product enhancements, and higher education best practices.
• Communicate effectively with stakeholders at all levels, presenting technical or procedural information clearly and concisely.

Supervisory Responsibilities                                                    

This position has no supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience  

• Bachelor’s degree required; preference for a degree in Business, Accounting, Information Systems, or a related field.
• Minimum of 3–5 years of experience in procurement, accounting, finance, or business systems administration.
• Experience with Jaggaer or other eProcurement systems preferred; experience with ERP systems supporting higher education and healthcare (such as Banner, Oracle, or Workday) preferred. Prior knowledge of IBM Cognos and Epic a plus.

Computer Skills                                               

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) required.
• Experience administering or supporting enterprise-level business systems and working with structured data management practices.
• Familiarity with XML interface management (non-coding) and basic understanding of how data moves between integrated systems.
• Awareness of automation tools, process optimization, and generative AI concepts relevant to procurement and business operations.
• Experience with Jaggaer, Concur, or other procurement and financial platforms strongly desired.

Language Skills                                                

Intermediate skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability                                             

Intermediate skills:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills:  Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and reach with hands and arms.  The employee is regularly required to sit, use hands to finger, handle or feel, talk or hear.  The employee is occasionally required to lift and or move up to 10 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.