Client Care Specialist

  • SDI, Inc.
  • Bristol, PA, USA
  • Sep 08, 2020
Full time Supply Chain

Job Description

The primary responsibility of the Client Care Specialist is to ensure a best in class client experience through the on-time delivery of indirect material we procure for our clients. This is achieved by tracking a requisition through the order cycle (from requisition to delivery).  The Client Care Specialist will support a group of purchasing managers, client requestors and suppliers to gather and provide information regarding specific PO’s and /or products availability.  The Customer Care Specialist must possess strong customer service skills, multi-tasking ability and excellent communication skills. This role as excellent with growth potential in an exciting and dynamic organization. 

 Job Responsibilities:

  • Confirming dispatched purchase orders with the suppliers
  • Proactively communicating any PO date or status changes with the client requestor
  • Create, develop, and maintain daily client open po’s files.
  • Ensure questions are routed to the appropriate team member.
  • Frequent contact with the supplier over the phone, and / or via email
  • Respond to requests concerning shipments in a timely manner
  • Anticipate problem transactions and root cause for report to customer
  • Perform research on missed/ late po’s deliveries to ensure remediation
  • Other administrative duties as assigned

Qualifications:

  • High School degree, Bachelor Degree highly preferred
  • 2 years Customer service/Retail experience is a must
  • Outstanding communication skills, both verbal and written
  • Demonstrated ability to work in fast‐paced environment. 
  • Ability to multi task- may be assigned multiple clients
  • Experience in Microsoft Office software required
  • Familiarity with Peoplesoft ERP systems a plus
  • Prior purchasing experience competitive advantage