CardPointe Support Specialist

  • Mr
  • 1000 Continental Drive, King of Prussia, PA, USA
  • Sep 08, 2020
Full time Information Technology

Job Description

The CardPointe Support Specialist provides Tier 1 support for CardConnect's gateway products and software, as well as terminal activations and deployment. The successful candidate will provide expertise in the day-to-day functionality of software and products while working closely with clients to determine their needs, gather relevant client data, customize and deliver training. This individual will also coordinate with the CardConnect team to ensure delivery of high quality products and customer service.

Key Responsibilities:

  • Provide Tier 1 terminal support and troubleshooting for customers via email and phone
  • Provision equipment to be deployed to merchants
  • Conduct merchant-facing demos as directed by Management to promote the CardPointe brand
  • Provide on-call support within a group rotation to third-party vendors
  • Solicit customer requests for new features and services
  • Take appropriate steps to bring any open support cases to resolution in a timely manner

Desired Skills and Expertise:

  • BS at accredited university preferred or comparable work experience
  • 2-3 years’ work experience preferred
  • Technically inclined, experience with web design and/or Software Development Life Cycle (SDLC) preferred
  • Excellent customer service skills
  • Detail-oriented, team player with exceptional organizational, problem solving and communication skills
  • Proficient in Microsoft Office Suite