Merchant Solutions Respresentative

  • Mr
  • 1000 Continental Drive, King of Prussia, PA, USA
  • Sep 08, 2020
Full time Information Technology

Job Description

Merchant Solutions Representatives are responsible for responding to customer inquiries accurately and in a time sensitive manner. The representative will work both individually and in a team setting taking calls, emails and requests through an internal tracking system from merchants and sales groups of CardConnect. 


  • Responds to phone calls, emails and requests from merchants, agents and internal departments.
  • Handles account updates including bank account changes, demographic updates and pricing adjustments.
  • Individual identifies issues and solutions while working within the scope of responsibility to solve problems.
  • Works collaboratively with other Merchant Solutions team members to resolve issues with the ability to escalate critical issues to management when necessary.
  • Communicates with sales partners and internal departments to understand and relay questions and resolutions in regards to merchant processing.


Required Skills:

  • High school Diploma required, college degree preferred
  • Detail-oriented, team player with good organizational, problem solving, and communication skills.
  • Previous Customer Service and/or Data Entry experience, financial services/banking industries preferred.
  • Strong phone etiquette and center experience preferred.
  • This position requires dynamic individuals with time management skills and the ability to organize and manage multiple priorities and systems.
  • Proficient in MS Word, MS Excel, and MS outlook and familiar with Internet Explorer, Firefox, and Chrome.
  • Ability to type 80+ desired; 60 wpm required.


  • 401(k) program with up to 4% company match
  • Paid Parental Leave
  • Tuition Reimbursement
  • Free snacks, drinks, premium coffee and weekly free lunches
  • Comprehensive medical, dental, and vision insurance plans

** Awarded 2018 #1 Top Workplace by in the mid-size category!!