Customer Service Rep.

$30,000 - $34,000 yearly
  • Pictsweet
  • Bells, TN, USA
  • Sep 08, 2020
Full time Customer Service

Job Description


  • Four year college degree from an accredited institution, preferably in a business related field
  • Solid proficiency in Word & Excel
  • Strong analytical, organizational, & communication skills
  • Ability to handle multiple tasks in a fast-paced environment


Physical Environmental Factors:       

Office environment with computer and telephone


Purpose and Objective:

Provide the best possible customer service support for Pictsweet's marketing program by processing, editing, and monitoring customer orders, inquiries and requests.


Essential functions:

  1. Receive, process, edit and monitor customer orders received via EDI, fax or phone.
  2. Responsible for VMI - Analyze customer inventory and create replenishment orders in accordance with customer inventory and service guidelines.
  3. Ensure highest possible service is maintained for our customers.
  4. Solve customer service problems.
  5. Communicate efficiently with appropriate company personnel, brokers, customers and distribution warehouses regarding customer service issues.
  6. Consistently monitor customer requirements and focus on reducing exposure to deductions or penalties
  7. Edit and mail invoices. Ensure timely processing of order corrections to expedite billing process.
  8. Prepare, enter into system, and edit military delivery tickets to include breakdown of military and distributor invoices.
  9. Maintain file on customer purchase orders and invoices.
  10. Communicate outgoing orders to distribution warehouse and to brokers.