Renewal Sales Representative

  • ServiceSource
  • Nashville, TN, USA
  • Sep 19, 2019
Full time Business Development

Job Description

The Role

The Renewal Sales Representative is responsible for contacting and building relationships with existing customers in the SMB-Mid Market space in order to secure a service contract/product renewal.  Depending on the client engagement, the role may involve up-selling customers to longer terms or additional services and/or identifying potential expansion opportunities. By cultivating relationships with the customer base, this role is also responsible for capturing valuable customer feedback and will likely execute routine health checks leading up to the Renewal event.  Additionally, the Renewal Rep is responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system.


Achieve your quota by selling product/service renewals for some of the most recognized technology companies, may offer upsell opportunities when applicable

Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, “Voice of the Customer”

Work within an established customer and own a dedicated territory

Develop the expertise to provide accurate monthly/quarterly sales forecast

Acquire invaluable experience updating and managing your opportunity pipeline in the latest CRM technology

Work proactively, well in advance of product renewal date to provide all the information, pricing, etc that a customer would need in order to execute a timely renewal

Conduct routine Health Checks in advance of the renewal date and capture health status of account in order to ensure a timely renewal

Collaborate with other team members and management to optimize sales processes

Identify lead generation opportunities in order to expand the territory and drive upsells

High volume of customer contacts through phone and email each day

Effectively partner and build relationships with external clients

Manage basic objection handling with customers



Minimum 1 year experience working in a customer service or sales capacity required

College degree preferred

Ability to work in a fast paced environment required

Working knowledge in Microsoft Excel and Outlook

Aptitude to learn new technology is required

Must be able to apply product knowledge

Must have excellent communication skills (verbal, written)

Excellent organizational and time management skills




Highly competitive; goal & achievement oriented

Desire to achieve results and advance through a fast growing organization

Possess highly effective verbal and written communication skills

Proven ability to form strong business relationships

Discipline around following processes

Ability to solve complex problems

Customer focused mentality

Successful behaviors include:


Persistent and resilient



Highly engaging and sociable