LEAP: Care Outreach Specialist

Position Title:            Care Outreach Specialist (LEAP)

Reports To:                Linkage and Engagement After Prison (LEAP) Case Manager

Department:              Direct Services

Status:                        Full-time, Non-Exempt, Eligible for Benefits

Qualifications: High school graduate or GED equivalent with a stable work history.

Solid written and oral communication skills are necessary. Good judgement, ability to be

compassionate. Prior experience in the health or social work field is desired. Knowledge

of community resources or experience dealing with individuals with substance use disorder and/or formerly incarcerated people is a plus. Some flexibility needed concerning work hours, occasional evenings and weekends are required.

Basic Function: To support the client’s ability to manage life and activities of daily

living, assist in maintaining contact with clients who are diagnosed with substance use disorder. Must understand and be willing to adhere to the philosophy and practice of harm reduction. Under the direction of the LEAPP Coordinator, provide support to clients in accessing benefits and entitlements.  Assist and link clients with primary medical care and supportive social services.  Follow-up in the field on clients who have become lost to care (Clients who have not maintained contact with Case Manager or Primary Medical Care).

*Please note that while the majority of programs at Action Wellness serve clients living with HIV, this is a program that serves those living with opioid use dependence who are HIV negative.

Specific Responsibilities:

• Accompany clients to medical and social service related appointments.

·         Assist case managers in relocating clients are lost to follow-up.

• Document and monitor progress and participation of clients connected to services.
• Attend and participate in all Action Wellness staff meetings.
• Participate in training, supervision and staff development as required.
• Maintain accurate records and documentation of services provided.
• Provide information, education, and practical assistance to clients and members of their support system as required.
• Other duties as required.

Performance Standards:

The following performance standards are specific to this position.  Meeting or exceeding these standards is an expectation of employment, as is compliance with all other organizational and departmental policies, procedures and expectations.

• Complete documentation within 4 days of client contact and/or interview.
• Complete and submit all referrals and paperwork to supervisor in accordance with periods established in Direct Services Policy and Procedure Manual.
• Maintain appropriate and professional judgement concerning interactions with clients and staff.
• Maintain a respectful, nonjudgmental, and compassionate manner with clients.
• Maintain minimum of 325 units of service per month
• Participation in weekly Individual Supervisory Meetings.
• Maintain awareness and knowledge of resources, benefits and entitlements necessary to refer clients for services and to advocate for client needs.

Position Available: Immediately

Action Wellness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

All resumes will be retained for one year.  No calls please.