Client Account Support

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:  

• Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs 

• Leverage key relationships to negotiate the best possible outcomes for customers 

• Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued 

• Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail 

• Handle new opportunities via phone and email, managing reservations efficiently 

• Be a reliable point of contact before, during, and after a customer’s stay 

• Accurately log enquiries into the system in real time 

• Follow up on all enquiries to maintain strong client relationships. 

• Keep operations running smoothly by meeting SLAs and deadlines 

• Be proactive in identifying new clients and business opportunities 

• Deliver the highest level of customer service, keeping clients always informed 

• Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations 

• Embrace teamwork—support and collaborate with colleagues to achieve shared goals 

• Manage time efficiently and maintain accurate records 

• Track and manage client payments as they become due 

• Work closely with your manager to resolve any issues quickly and effectively 

• Share your skills and expertise by assisting other departments with projects when needed