Supv Field Parking Svcs-PRKAD - 995269

Position Classification:

Regular, full-time, hourly, non-exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

Position Overview:

Develop, implement and coordinate campus transportation and parking operations. Assures the accuracy and timeliness of ticket issuance, occupancy data, and event facilitation. Supervises facilities and tracks the capacity of parking lots. Recommends improvements to processes and facilities. Oversees departmental projects, researches issues, and identifies and organizes information to resolve problems. Leads field team, including student, part-time, and full-time employees.

Department Specific Essential Job Functions:

Provide direction and leadership to Transportation & Parking Services (TPS) concerning the areas of enforcement, staff supervision, lot occupancy, and event parking. Demonstrates and leads a customer-focused enforcement team while reporting issues, concerns, and feedback to the Assistant Director.

Duties and Responsibilities:

• Oversees University parking enforcement operations.

• Ensures appropriate permissions are on vehicles and that parked vehicles are not violating parking rules and regulations.

• Assures issuance of parking citations and occupancy counts.

• Responds to vehicle immobilizations and tows.

• Under the direction of the Assistant Director, assists in the ongoing execution of License Plate Recognition (LPR) enforcement. This includes field tests, analysis, reporting, training, and staffing. This also includes performing basic car and system maintenance.

• Ensures that LPR drivers are appropriately trained and are safe behind the wheel.

• In times of low staff, scheduling gaps, or completion of assigned duties, drive the LPR vehicles to ensure enforcement practices continue. 

• Under the Assistant Director’s direction, supervise student, student lead, part-time, and full-time employees by hiring, scheduling, managing, and training staff. 

• Coach new employees, encourages professional development, competence, & mentor students during their time at TPS.

• Briefs teams on daily on-goings, coordinates & facilitates monthly team meetings.

• Manages the weekly employee assignments during the semester by overseeing sick days/daily schedule changes, enforcement updates, route creation, and enforcement coverage.

• Manages the weekly employee standards by tracking productivity, officer errors, enforcement-related inventory, and body-camera assignments.

• Assists the Assistant Director in creating a master employee schedule each semester (fall/spring/summer).

• Assists the Assistant Director in drafting and maintaining department field policies, SOPs, and training.

• Attends events, facilities, & project planning meetings as needed or required by the Assistant Director.

• Supervises event parking. This includes setting teams in place, being the lead officer on duty, setting barricades, pylons, a-frames, and other event-related materials in place per the direction of the Assistant Director.

• Reports all field issues to the Assistant Director. This includes personnel, maintenance, parking equipment, and other related items.

• May assist in TPS maintenance activities such as painting, sign work, patchwork, and other miscellaneous repair needs as requested.

• May assist TPS maintenance in basic pay station maintenance (collecting money cans, restarting the machines, fixing jams, replacing paper, etc.).

• May assist in TPS central cycle activities such as inventory, light repair, rental, and return. 

• In times of departmental need, may assist office and campus enterprises staff with administrative requests. 

• Position prioritizes work, drives performance, sets standards, leverages technology, solves processes & staff-related problems.

• Position will be subject to work during evenings, weekends, and holidays when campus parking operations require it.

• Position will be subject to work outside, in various weather conditions, standing, walking, sitting, for long hours at a time.

• The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

Qualifications/Experience Required:

Bachelor's degree or 3+ years of supervisory experience. Requires work experience that provides knowledge of and exposure to job-related theories, principles, and concepts. Requires the application of expertise in the chosen field to achieve results, appropriate professional accomplishments and credentials.

Qualifications/Experience Preferred:

Experience in a higher education environment – Supervisor experience – Conflict Resolution experience – Demonstrated excellence in customer service skills – Displayed sensitivity to intercultural communication – Tremendous interpersonal skills – Parking Enforcement experience – License Plate Recognition Software experience or familiarity – experience with new technologies and implementation including system maintenance.

Knowledge/Skills/Abilities:

Skill in dealing with the public courteously, tactfully, and fairly. Knowledge of computers and technology. Excellent customer service skills. Ability to work various hours. Must be responsible, punctual, flexible, and detail oriented. Must have a positive attitude and strong work ethic.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.