The Medical Secretary provides secretarial support to clinical staff. Obtains pre-certifications as required by health care insurers or managed care providers. Informs patients of costs for care being provided, and guides them to appropriate resources for further information. Types routine correspondence and reports from dictation or handwritten copy. Answers telephones, screens callers, relays messages, and greets visitors.
1. Supervised other team secretaries.
• Makes sure all practice procedures are being followed properly.
2. Coordinates staff secretary coverage.
3. Trains new staff secretary.
4. Provide the first line of triage for all questions.
• Take calls from patients who have medical questions or problems to determine the severity of the problem.
• Make the appropriate decision of whether this patient needs to speak immediately to a provider or if a message should be taken.
• Contact the doctor with any & all urgent message.
• If a message can be taken, obtain the necessary information to ensure that the provider has all the information to speak with the patient regarding the problem.
• Message licensed physician with any prescriptions needed making sure to give correct medication requested and Pharmacy information.
• Schedule and confirm patient appointments.
• Maintain accurate demographic and insurance information in patient’s electronic records.
• Take all precautions not to duplicate patient entries in the computer system.
• Reconfirm the time & location of the appointment before finishing the call.
5. Verifies Insurance eligibility and pre-certification requirements prior to patient’s visit.
6. Schedule lab tests, procedures and surgeries.
• Prepare necessary paperwork for patient’s admission.
• Notify the patient of surgery time.
• Process all referrals and pre-certification.
7. Provide coverage for other team secretaries during lunch and/or during office hours.
• Check in patients arriving for their appointments, verifying and updating their demographic and insurance data on digichart / Advanced MD.
• Collect all copays and account balances.
• Check out patients who are finished with their appointments using digichart Advanced MD.
• Schedule follows up appointments and recalls before the patient leaves.
• Coordinate the scheduling of ancillary tests.
8. Faxing and copying as requested.
9. Type correspondence as needed.
10. Complete and mail disability forms for patients.
11. Perform miscellaneous duties as assigned.
• Willingly accept additional duties as may be assigned from time to time by management.
• Efficiently completes the tasks assigned within the specified time frame.
• Ensures service excellence.
12. HIPPA security officer.
• Report any HIPPA complaint according to policy.
• Assure HIPPA compliance.
• Conforms to all applicable HIPAA, billing compliance and safety guidelines.
CANDIDATES NEED TO HAVE A BACHELOR DEGREE AND BE ELEGIBLE TO WORK IN THE US