This position is to be scheduled 7am to 3:30pm Monday thru Friday with weekends and holidays being scheduled on a rotating basis
The Patient Information Coordinator (PIC) is to provide administrative support for our hospitalists so the clinicians can maximize their time spent on patient care.
POSITION RESPONSIBILITIES
- Supporting several physicians on an administrative level
- Properly distribute patients between providers
- Create daily rounding list
- Meet with each physician daily
- Data entry of patient information for billing
- Distribute final rounding list to clinicians, floors, and nursing stations, etc.
- Patient Visits – ability to walk to each room/visit every patient every day (required)
- Distribute brochures explaining how policies of working with PCPs
- Bedside Patient Experience (PET) questions prior to discharge (required)
- Assist with PCPs appointments, if and when necessary
- Gather necessary documents from Medical Records (EMR)
- Verify insurance, verify documents faxed to PCP
- Liaison between hospitalists, hospital staff, and Corporate offices
- Administrative duties as assigned. Schedules, note taking, meeting set up etc...
- Ability to provide Extended Touch services (required extended patient visits)
- Extended Touch Reporting, i.e. HCAHPS, Detail Doctor reports
- Interact positively with providers providing feedback
- Communicate with management; department and/or one-on-one meetings
- Provide quality emails, and conference calls.
- Acknowledgement to emails in a timely manner, within 24 - 48 hours
- Additional duties as assigned
POSITION REQUIREMENTS, KNOWLEDGE, SKILLS, AND ABILITIES
- Experience as a Medical Assistant, Unit Coordinator, ER Tech, or similar position
- Computer literacy
- Accurately input data entry information (upload documents, fax/electronic submissions)
- Proficiency in medical terminology
- Familiarity with ICD 10 and CPT codes (preferred)
- Ability to interact with patients and physicians
- Ability to prioritize and have strong problem-solving skills
- Organizational and Attention to Detail skills
- Excellent Customer Service – Positive attitude, ability to get along with others
- Ability to maintain strict confidentiality and security of private and sensitive information
- Ability to follow HIPAA guidelines/compliance.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to walk throughout the facility, stand for extended periods of time and provide handwritten notes.
- Prolonged standing or walking up to 50% or more of the work day- Typing/writing 75% of the day (required)
- Occasionally required to stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, and ability to adjust focus.
- Frequently required to reach with hands and arms.
- Regularly required to sit; use hands to handle or feel and talk and hear.
Expectations:
The PIC must be motivated and possess a positive outlook, positive team attitude, must enjoy working in a team environment, and has the desire to provide the highest level of customer service