Operations Supervisor

  • Fanatics
  • Frazeysburg, OH, USA
  • Dec 04, 2018
Full time Warehouse

Job Description

Company Information

Calling all sports fans! Fanatics, Inc. is seeking energetic Operations Supervisors to work with our athletes (aka employees) and management teams in the Zanesville, OH area. The role incumbent will play a vital role in assisting the organization with strategic and tactical support.


As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or on-site at the world’s biggest sporting events. A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics ( www.fanatics.com ), FansEdge ( www.fansedge.com ) and Kitbag ( www.kitbag.com ) brands, as well as the largest selection of sports collectibles and memorabilia through Fanatics Authentic ( www.fanaticsauthentic.com ). A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of biggest global soccer clubs ( Manchester United, Real Madrid, Chelsea, Manchester City). The company's in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations.



Full Time Fanatics Associates are entitled to benefits such as medical, dental, and vision plans; paid time off; holiday pay; 401k and applicable company match; and company discounts, during the terms of employment.

Responsibilities and Duties

  • Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on distribution center floor throughout the shift.

  • Maintains department standards for productivity, reliability, and accuracy.

  • Reviews, prioritizes, and organizes all operational activities during shift.

  • Forecasts staffing needs to meet peak demands of the business; participates in interviewing and hiring process.

  • Trains, motivates, coaches, rewards, and disciplines team being supervised; resolves personnel issues by partnering with HR manager and Ops/Sr. Mgmt. Team.

  • Coordinates with HR Manager and/or Ops/Sr. Mgmt. Team to manage personnel issues including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training.

  • Develops on-going process improvements to drive departmental efficiency. Assists Ops/Sr. Mgmt with development and implementation of policies and procedures.

  • Performs required administrative tasks; prepares required reports and correspondence.

  • Maintains a working knowledge of all operating systems pertaining to the work area.

  • Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.

  • Performs other related duties as assigned by management.

Supervisory Responsibilities

  • Directly supervises up to 200 employees within the distribution center

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Experience analyzing large amounts of data to develop and execute a course of action

  • Accountability for employee Performance, Quality and Development

  • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems.

Basic Qualifications

  • Bachelor’s Degree and/or 3 + yrs. of Fanatics experience

  • Experience using performance management to coach employees on productivity and develop career pathing.

  • Proficient in Microsoft Office Applications.

  • Team Leadership Experience


Preferred Qualifications

  • Experience using warehouse based software

  • Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers

  • Experience managing teams of 25 or more

  • Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings

  • Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.

  • Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.

  • Experience with Lean, Six Sigma, or other process improvement methodologies.