Job Description
We’re looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means you’ll build relationships with our partners and customers as the face of our clients – you’re not just a name on the phone, you’re a dedicated expert who IT departments know and trust to investigate and solve issues that affect their business. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers so you can make decisions that put your customers first.
Supporting the world’s largest, most respected organizations in technology, we’re redefining tech support by helping our clients move beyond ‘break-fix’ support, to accelerating their customers’ time to value. It begins and ends with a deep technology focus, transforming tech support into a strategic function central to your brand.