Manager, Payment Research

  • Cass Information Systems
  • Columbus, OH, USA
  • May 13, 2022
Full time Accounting

Job Description

Job Details


The Operations Manager manages the Research and Resolution department which includes both incoming and outgoing mailing operations. The Manager is responsible for administration of personnel and department activities, controlling expenses and ensuring that the processing meets the quality and production standards of the company.


  • Manages the Operations area by:
    • Overseeing the employee absenteeism and tardiness report keeping by the supervisors.
    • Evaluating the Supervisors’ performance for salary promotions and profit sharing.
    • Maintaining and reviewing the employee evaluation process and program.
    • Screening new employees prior to hiring.
    • Overseeing that proper procedures for disciplining and dismissing employees are executed by the Supervisors.
    • Maintaining a high level of quality supervision by the department supervisors.
    • Defining and overseeing new employee training programs.
    • Controlling department operating costs.
    • Maintaining employee morale.
    • Insuring that the department’s quality and production standards are met and maintained.
  • Maintains and controls all reporting, shipping and delivery services by:
    • Developing, reviewing, maintaining and implementing procedures and programs which will control costs.
    • Oversees report review and shipping procedures to ensure data accuracy and timely delivery of customer reports.
    • Manages in-house and outside courier services.
    • Oversees internal report distribution assuring reports are distributed in a timely and efficient manner.
    • Manages the maintenance of the mailroom equipment and service agreements.
    • Manages the records which produce the internal and customer reports.
  • Manages the quality and production of processing by:
    • Reviewing all customer requests, evaluating their feasibility and associated cost.
    • Prepare and maintain procedures to evaluate the quality and quantity performance of each employee.
    • Initiate programs etc. in order to increase efficiencies and reduce costs.
    • Oversee procedures are properly developed and maintained for all accounts.
    • Oversee that the work is processed in a timely manner with consistent flow.
    • Evaluate staffing needs.
    • Oversee account implementation by working with Customer Service and Data Processing areas to assure an efficient and suitable program is developed.
    • Oversees processing problems are properly resolved by the Supervisors and Customer Service.
    • Develops and maintains processing standards.
    • Executes projects requested by the General Manager.
    • Control costs by reviewing expenditures for supplies and equipment.


  • A high level of interpersonal skill to communicate effectively with other CIS departments.
  • An understanding of Data Processing systems, specifically data entry, and data control related.
  • An ability to manage multiple tasks and relationships simultaneously.
  • Bachelor’s degree in Business Administration or equivalent experience.
  • Four-five years operations experience in a service-related organization.


Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.


Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)