Customer Service Associate (Hybrid)

  • Cass Information Systems
  • Columbus, OH, USA
  • May 12, 2022
Full time Customer Service

Job Description

Job Details


The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients.  Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. 

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am


  • Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
  • Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
  • Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
  • Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
  • Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
  • Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
  • Seeks guidance from the appropriate resource on significant non-routine issues.
  • Documents and reports on errors made by all other Utility departments.
  • Works overtime as needed.
  • Other duties as assigned.


  • Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
  • Strong organizational skills with the ability to handle multiple tasks simul­ta­neously.
  • Working knowledge of office equipment such as fax machine, copy machine, and telephone.  Proficient in Microsoft Office.
  • Good problem-solving skills and attention to details.
  • College-level course work in a general or business administration area or equivalent experience.
  • Minimum 6 months customer service experience in a general business environment or equivalent experience.



Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.


Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)