Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Estate & Inheritor Services is a specialized team within Morgan Stanley designed to assist with the processing of client accounts during the Inheritance process.
The Estate & Inheritor Services Senior Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for Morgan Stanley Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Senior Associate will work closely with branches and other internal departments to provide support through various internal applications, and process paperwork in a virtual branch environment.
DUTIES and RESPONSIBILITIES
Provide subject matter expertise and serve as a primary escalation point on the team in all topics, including retirement, trusts, and estates
Lead by example and act as a mentor for junior specialists on the team
Assist the management team in building and maintaining strong branch relationships
Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills
Proactively communicating with clients by phone and / or email in order to provide a high level of service, transparency, and empathy to clients and beneficiaries
Process & follow up client service requests to ensure completion in a timely manner
Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up
Provide world class customer service to both internal and external clients in all interactions
Research and resolve problems with both internal and external clients accurately and in a timely manner
Leverage Morgan Stanley systems and ensure all case interactions are appropriately entered and documented
Actively manage, monitor, and document daily case load by utilizing various technology resources
Assist in facilitating quality oversight on the team to ensure continued excellence in service
Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
Other ad hoc duties as assigned
Series 7 and 66 required (or 63 & 65)
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
College degree preferred
5+ years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes
Exceptional time management and administrative skills
Effective written and verbal communication skills
Excellent interpersonal and client service skills
Organizational skills, attention to detail and excellent follow up skills
Ability to research and resolve problems and service inquiries and escalate when appropriate
Ability to efficiently handle a high volume of requests in a fast-paced environment.
Strong computer skills including Microsoft Suite.
Basic knowledge of Morgan Stanley systems and procedures
Be self-motivated and able to work in a strong team and high activity environment.
Demonstrated knowledge and expertise in subject matter
Role is Hybrid and will require in office attendance 3 days/week.