Quality Assurance Specialist

$50,772 - $60,926 yearly
  • Colorado Coalition for the Homeless
  • 2062 Stout Street, Denver, CO, USA
  • Apr 30, 2022
Full time Nonprofit-Social Services

Job Description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks an Evaluation Specialist, Quality Assurance. This position utilizes social, health and housing data collected from multiple sources, including databases, focus groups, interviews, and surveys, to monitor and evaluate programs serving people experiencing homelessness or at-risk of homelessness. This position collects and analyzes data using quantitative and qualitative methods, providing feedback regarding outcomes to program staff, funders and participants, and working with programs to support data-informed quality improvement activities using evidence-based methods. This position may be required to travel within the State of Colorado to support program evaluation activities. This position is located at 2062 Stout St., Denver, Colorado 80205 and reports to the Director of Evaluation.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
  • Dental, vision, and flexible spending/dependent care/public transit accounts;
  • Free basic life insurance and long-term disability coverage;
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.


Essential Job Functions
Evaluation Planning and Implementation 

  1. Collaborates with program leadership and staff to design and implement program evaluation plans that adhere to funder and regulatory expectations.
  2. Provides evaluation technical assistance to teams, including training.
  3. Helps teams comply with evaluation plan expectations, including regulatory requirements.
Data Collection, Analysis, and Management
  1. Conducts standardized interviews with program participants using a trauma-informed approach at regular intervals to support grant-funded evaluations.
  2. Develops and maintains databases that track participant outcomes, including entering data when needed.
  3. Cleans and codes quantitative and qualitative data sets and conducts statistical tests and qualitative analysis for evaluation purposes.
  4. Designs and uses survey, focus group instruments and interview scripts to collect data from program participants and staff.
  5. Writes reports from databases to compile data sets or collaborates with information system developers and analysts to develop and maintain reports from databases.
Reporting to Internal and External Stakeholders
  1. Prepares reports to funders that adhere to funder requirements and reporting deadlines.
  2. Creates data visualizations detailing outcomes for reports and presentations to stakeholders.
  3. Communicates directly with funders regarding evaluations and reports.
Quality Improvement
  1. Supports program quality improvement efforts through project management, data analysis, documentation, coaching and event facilitation.
  2. Understands and utilizes lean tools for quality improvement.
  3. Coaches others in the concepts and tolls of a lean management system, as well as trains staff in basic quality improvement concepts. 
Other Expectations
  1. Maintains a work environment marked by respect for others, values inclusiveness, builds workforce diversity and fosters cooperation and teamwork.
  2. Maintains familiarity with research concerning homeless and at-risk populations, mental health disorders and best practices in social services, as well as best practices in evaluation and quality improvement.
  3. Travels for training, meetings, conferences, and other work-related events up to 10% of time, including overnight, on-site stays at service locations to support program evaluation activities.
  4. Maintains current and complete COVID19 vaccination(s), as defined by the Centers for Disease Control and Prevention and local health authorities.
  5. Performs other duties as assigned by management.

​​Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

  1. Master’s degree in statistics, public health or a related field.
  2. One to two years of professional experience, including internships.
  3. Experience with data management and quantitative analysis.
  4. Experience using quantitative analysis software.
  5. Experience using Microsoft Excel to manage data.
  6. Demonstrated knowledge of evaluation design and methodologies.
  7. Demonstrated skills in quantitative data analysis.
  8. Demonstrated skills in visualizing data to accurately communicated information.
  9. Strong written, verbal, and interpersonal communication skills.
  10. Skill in speaking in front of small and large audiences.
  11. Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; email) and telephones.
  12. Ability to communicate effectively with diverse audiences to collect data and present findings.
  13. Ability to effectively manage schedule to meet multiple deadlines.
  14. Ability to be organized and flexible to support multiple responsibilities simultaneously.
  15. Ability to maintain data integrity and quality in databases and ensure accuracy of data analysis and reporting.
  16. Ability to pass automobile insurance carrier's motor vehicle record investigation.
  1. Experience working with people experiencing or recovering from homelessness or people with mental health disorders.
  2. Experience supporting grant-funded program evaluations.
  3. Experience performing qualitative analysis.
  4. Experience using Stata, nVivo, SQL, Microsoft Access and/or Power BI.
  5. Experience working in a lean management system.
  6. Knowledge of issues related to homelessness, including root causes, common physical and mental health conditions, evidence-based interventions and trauma-informed care.
  7. Knowledge of the concepts, tools and evaluation methods used in lean management systems.
  8. Skill in managing and/or supporting projects with multiple stakeholders.
  9. Skill in planning, facilitating and effectively participating in meetings, including taking meeting minutes.
  10. Ability to administer standardized assessments in one-on-one interviews with individuals recovering from homelessness in a variety of settings.


The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.