Case Manager I, Residential Services

$18.27 - $23.20 hourly
  • Colorado Coalition for the Homeless
  • Denver, CO, USA
  • Apr 30, 2022
Full time Nonprofit-Social Services

Job Description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks a Case Manager I for the Services Intensives Transitional Housing (SITH) VA Grant Per Diem Program at Civic Center Apartments, that offers veterans experiencing homelessness transitional housing and recovery support for up to 24 months. This position will use a variety of motivational techniques in a Trauma-Informed care environment to help veterans interested in recovery from homelessness, economic challenges, substance use, and/or mental health issues to achieve stable housing upon graduation from the program.  This position is located at 25 E. 16th Avenue, Denver, Colorado 80202 and reports to the Program Manager. 

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.


Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including: 

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
  • Dental, vision, and flexible spending/dependent care/public transit accounts;
  • Free basic life insurance and long-term disability coverage;
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.


Essential Job Functions

  1. Provides excellent internal and external customer service, behaving in a manner that cultivates trust, respect, and teamwork.
  2. Provides comprehensive, trauma-informed case management support, screening, coordination of care, orientation, individual service planning, documentation of progress, service tracking and outcome evaluation, and group support for interested participants in a timely, organized, and accurate manner.
  3. Assesses and monitors client needs through regular contact to include crisis intervention as necessary.
  4. Accesses goods/services according to client need.  This will include, but is not limited to, housing, vocational services, budgeting, personal identification information, benefits acquisition, health insurance, food, treatment, etc.
  5. Works cooperatively/proactively with associated property manager and VA liaisons to support housing tenure.
  6. Ensures that each resident is receiving the support and services they require to maintain their housing and support recovery.
  7. Provides weekday services to program participants that will include, on a limited basis, evenings, weekends, and on-call as needed.
  8. Completes all documentation and data entry as required, in a timely manner (Progress notes, Electronic Health Record, Homeless Management Information System, Case Manager Toolbox, etc).
  9. Participates as required in outcome evaluation of program and VA billing as needed.
  10. Participates in bi-weekly individual supervision with the Veterans Services Program Manager.
  11. Provides welfare and safety checks as needed. 
  12. Calculates and collects program fees and savings from residents.  Assists residents to develop money management skills.
  13. Serves as a liaison between clinical staff and property management staff.
  14. Provides transportation for residents as needed and appropriate.
  15. Utilizes cell phone as necessary.
  16. Record all services in a timely and complete fashion in the EHR.
  17. Maintain up-to-date records in EHR.
  18. Record telephone and other communications as needed in the EHR.
  19. Manage tasks and scanning as needed to have a complete and current chart.
  20. Maintain accurate information regarding client’s insurance status.
  21. Utilize the EHR and any future upgrades as directed. 
  22. Maintains current and complete COVID19 vaccination(s), as defined by the Centers for Disease Control and Prevention and local health authorities.
  23. Performs other duties as assigned.

​​Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Qualifications Summary

  1. Bachelor's Degree in a Human Services Related field is preferred.
  2. Must have knowledge, work history, and education specific to Substance Use, Behavioral Health, Homelessness, and/or issues impacting Veterans.


The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.