Assistant Solution Manager

  • The Benefit Company, Inc.
  • Columbia, SC, USA
  • Mar 22, 2022
Full time Insurance

Job Description


The Assistant Solution Manager provides assistance to Solution Managers and our clients.  Responsibilities include but are not limited to assisting with the development of set-up guides, implementation guides and benefit guides; putting together enrollment kits and benefit guides; and providing technical support on how to use Benefitfirst to our clients via our Benefits Helpline.  Assistant Solution Managers add a layer of efficiency to the new business and renewal process and provide excellent customer service through timely and accurate completion of all job responsibilities.

Major Responsibilities

  • Provide support to Solution Managers
  • Display a sense of urgency for monitoring the new business and renewal timelines
  • Process new hires in Benefitfirst
  • Process EOIs and EOI status updates
  • Open and distribute mail
  • Process error reports
  • Conduct BCBS quarterly audits
  • Conduct individual bill audits
  • Create election forms from Benefitfirst
  • Process life age reductions
  • Maintain payroll files
  • Audit files
  • Perform other duties as assigned


  • Ability to meet crucial deadlines
  • Working knowledge of Word, Excel and PowerPoint
  • Ability to prioritize and work effectively on multiple tasks in a fast-paced environment
  • Ability to consistently process increasing volumes of accurate transactions
  • Strong organization, self-motivation and ability to work independently
  • Ability to interact effectively with others at all levels both within and outside the agency
  • High ethical standards and the desire to maintain agency confidentiality
  • Strong, cross-functional team player that works within, and in support of, a team
    environment where exceeding client expectations is a priority
  • Demonstrated automation and computer skills in a networked Windows environment

Working Conditions & Physical Requirements

  • Normal office environment
  • Prolonged computer work daily
  • Some lifting may be required to move equipment, files & supplies

Education & Experience

  • College degree preferred or high school diploma and equivalent work experience in human resources, employee benefits administration, L&H insurance or payroll administration
  • Licensed in LAH a plus