Operations Associate

$12.00 - $16.00 hourly
  • Hype Socks
  • Columbus, OH, USA
  • Nov 08, 2021
Full time

Job Description

The Operations Associate attracts potential customers by managing various marketing campaigns, answering product questions and assisting in the design process. This role also includes preparing financial projects, follow-up correspondence, processing orders, and fulfilling customer needs to ensure satisfaction. Candidate has knowledge of commonly-used concepts, practices and procedures within this field. Some job functions will require exercising independent judgment. Work under immediate supervision and report directly to the Senior Inside Sales Manager. The target is to increase revenues, ensure excellent service standards and maintain high customer satisfaction.

Job functions:

· Open and maintain customer accounts by recording order and financial information

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Contribute to team effort by accomplishing related results as needed
· Manage large amounts of incoming leads including some key accounts · Generate additional leads

· Build sustainable relationships of trust and assess customers’ needs through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools · Meet personal/team sales targets and lead handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Take payment information and other pertinent information such as addresses and phone numbers

· Act as the company gatekeeper
· Suggest solutions when a product malfunctions
· Attempt to persuade customer to reconsider cancellation

Requirements:

· Customer support experience preferred · Track record of over-achieving

· Strong lead contact handling skills and active listening/communication
· Familiar with CRM systems and practices
· Customer orientation and ability to adapt/respond to di
fferent types of characters · Ability to multi-task, prioritize and manage time effectively
· High school diploma or equivalent; college degree preferred

Compensation:

· Full-Time - $12-$14 (per hour, starting rate) + Monthly Discretionary Bonus Job Type: Full-time