We are currently looking for Universal Bankers to work at our branches in Flushing, Queens, midtown Manhattan and Fort Lee, NJ. As a central point of contact with our customers, our Universal Bankers make a key contribution to our growth. In this role, you will perform a broad range of tasks of varying complexity and scope, including:
- Meet with customers and prospects to develop an understanding of their financial objectives and needs, and recommend appropriate products and service solutions to meet their needs.
- Educate customers about the value and benefits of suggested products and services.
- Maintain strong product and sales knowledge and champion our core service values.
- Provide sound advice at every customer interaction to create a positive customer experience and ensure that the customer’s financial needs are met.
- Meet or exceed your individual sales targets.
- Provide top-notch customer service and exceed customer expectations, especially when dealing with more complex transactions.
- Solve problems independently.
- Efficiently process a range of face-to-face customer transactions – from basic (such as check cashing, withdrawals, and deposits) to complex.
- Balance cash drawers
The successful candidate will have:
- At least one year of related customer service and cash handling experience
- The ability to make personal connections, engage customers and behave courteously and professionally at all times
- The desire to work in a team environment and proactively collaborate with your colleagues to provide an outstanding customer experience
- Strong communication skills
- The ability to learn products, services and procedures quickly and accurately, and understand how to tailor product and service solutions to customers with differing needs
- A commitment to meeting all Bank policy and regulatory requirements
- A college degree or military equivalent strongly preferred; high school degree, GED or foreign equivalent required
- Ability and willingness to work branch hours
- Fluency in Korean required
Fluency in Chinese a plus